At a Glance
- Tasks: Support housing contracts and ensure repairs for 24,000 homes are managed effectively.
- Company: Hull City Council, dedicated to community welfare and public service.
- Benefits: Competitive salary, excellent pension, generous leave, and career development opportunities.
- Other info: Join a diverse team committed to inclusion and making an impact.
- Why this job: Make a real difference in the lives of people in Hull while growing your career.
- Qualifications: Strong communication skills and a passion for community service.
The predicted salary is between 25583 - 26403 £ per year.
This is a Full Time Permanent Post x 3
ROLE AND PURPOSE
To provide contract support services across a broad range of works to ensure repairs, maintenance and capital works can be carried to the Council stock of 24,000 homes. To respond to a complex range of issues relating to works orders and tenants repairs for all types of work undertaken by housing investment. To provide guidance and support to tenants, contractors and internal surveyors/managers that will ensure the implementation of contract procedures, working practices and policies across a wide range of delivery contracts.
PRINCIPAL ACCOUNTABILITIES
- Raise orders for a wide range of repairs and capital contracts ensuring the correct budget, contract and priority are input into the Council’s IT systems to ensure works are issued to contractors and allow contracts to be effectively monitored to meet the landlord’s obligations.
- Liaise with tenants, housing staff, internal/external contractors, contact centre, supply authorities and other stakeholders to establish their issues or problems relating to revenue/capital works and take the correct action to resolve or pass the issue to the correct person in accordance with the applied policies, procedures and contract practices.
- Make decisions on repairs priority and requests from contractors including investigating to change the priority of orders taking into account information in data systems and liaising with contractors/programme managers, to ensure the work undertaken receives the correct priority.
- Provide contract support functions in accordance with policies, procedures and practice across a wide range of revenue/capital services and work including; housing repairs/maintenance, specialist areas (gas/electric/asbestos) mains suppliers, cladding, health & safety works and high rise to ensure we meet our landlord obligations.
- Liaise with housing strategy staff and their external contractors undertaking new build properties to assess and resolve a range of issues including instructing/raising the appropriate repairs and inputting details into our IT systems to ensure correct recording of property assets for future repair/capital works and maintenance.
- Advise and instruct on a daily basis other areas of the housing service regards decisions on repairs/inspections to ensure our policies, procedures and contract practices are followed.
- Monitor electronically, information coming into the service in our IT system or generic email boxes and make decisions on information received including declining, authorising and raising repairs, urgent health & safety repairs/actions, advising surveyors or management of potential situations, reporting damage and all other related actions to ensure compliance with our policies, procedures and working practices.
The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.
Compensation Grades: GRADES 4. Pay Ranges: £25,583.00 - £26,403.00
Benefits of Working of Hull City Council
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities
We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Online searches, including social media, may be carried out as part of the recruitment process.
By joining our team you will be making a tangible difference to the lives of people in Hull. Working with people who are as passionate about our place and public services as you are.
Housing Contracts & Compliance Officer employer: Hull City Council
Hull City Council is an excellent employer, offering a supportive and collaborative work culture that prioritises the well-being of both employees and residents. With competitive benefits, including generous annual leave and ample opportunities for career development, this role as a Resident Care & Service Liaison Officer allows you to make a meaningful impact in the community while growing professionally in a fulfilling environment.
