At a Glance
- Tasks: Help people access housing benefits and support vulnerable service users.
- Company: Join Hull City Council, a forward-thinking employer committed to diversity.
- Benefits: Competitive salary, excellent pension, generous leave, and career development opportunities.
- Other info: Enjoy a supportive culture with great career growth potential.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Knowledge of welfare benefits and strong ICT skills required.
The predicted salary is between 25583 - 29064 £ per year.
An exciting opportunity has arisen within the Housing Benefit Team. We are looking to recruit an enthusiastic, hardworking individual who is willing to take on a challenge and committed to developing their skills and knowledge. This post is permanent for 37 hours per week Monday to Friday.
Responsibilities
- Gather evidence and calculate a customer's entitlement to Housing Benefit and the Council Tax Reduction scheme.
- Calculate new claims and changes in circumstances in line with Housing Benefit regulations (training provided).
- Process and determine claims accurately and in accordance with relevant legislation and guidance.
- Access the DWP CIS system to obtain information relating to customers' benefits.
- Ensure that all appropriate decision letters are issued in a timely manner.
- Communicate effectively with customers via telephone, e‑mail and letter.
- Work to individual targets and as part of a team to meet service standards, working with vulnerable service users and their families.
- Administer routine claims via the Benefits database accurately within predetermined targets and deadlines.
- Administer more complex claims across all tenure types, including discretionary Housing Payment claims.
- Mentor trainees and support Senior Benefit Assessment Officers (Grade 5 responsibility).
- Provide assistance and support to colleagues at equivalent grade or below.
If you would like an informal discussion regarding this opportunity or if you have any questions about this role please contact Joanne Ling on 01482 613473 or e‑mail joanne.ling@hullcc.gov.uk.
Qualifications
- Knowledge or understanding of welfare benefits.
- Excellent ICT skills.
- Ability to work under pressure.
- Ability to work independently and under minimal supervision (Grade 5).
- Capacity to manage complex claims and provide guidance to staff.
Equal Opportunities
Hull City Council is a Disability Confident employer. We will offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job. Hull City Council is committed to increasing diversity, equality, and inclusion within our workforce. We adopt a name‑blind approach to shortlisting, ensuring recruiters do not access personal information until a shortlisting decision is made.
Salary and Benefits
- £25,583.00 – £29,064.00 per annum.
- A competitive salary.
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Initial 23 days annual leave, increasing with length of service, plus eight public holidays per year and three additional days off (one in May/August and one during Christmas/New Year).
- Career development and learning experiences through a range of training courses and learning methods.
- A supportive and forward‑thinking culture.
- Great career development opportunities.
Job Classifications
- Basic with BPSS (Classification 2)
- Not Politically Restricted (Classification 3)
- Casual – Travel Allowance Policy No
- Childcare Disqualification Requirement No
- Statutory Post
Housing Benefits Specialist — Growth & Training employer: Hull City Council
Hull City Council is an excellent employer, offering a supportive and forward-thinking culture that prioritises employee growth and development. With a competitive salary, generous annual leave, and a commitment to diversity and inclusion, this role as a Housing Benefits Specialist provides meaningful opportunities to make a difference in the community while working alongside dedicated professionals in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Benefits Specialist — Growth & Training
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Housing Benefit Team. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of welfare benefits. We recommend checking out resources that cover the latest regulations and practices. Being well-informed will show your commitment and enthusiasm!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to convey information clearly and empathetically. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Benefits Specialist — Growth & Training
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Benefits Specialist role. We want to see your enthusiasm for the position, so don’t hold back on showcasing your relevant knowledge or understanding of welfare benefits!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Showcase Your ICT Skills:Since excellent ICT skills are essential for this role, make sure to mention any relevant experience you have with technology or databases. We love seeing candidates who are tech-savvy and ready to tackle the digital aspects of the job!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so why not get started today?
How to prepare for a job interview at Hull City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and Housing Benefit regulations. Familiarise yourself with the key terms and processes mentioned in the job description, as this will show your enthusiasm and commitment to the role.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions related to customer service and handling complex claims. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Show Your Team Spirit
Since teamwork is essential for this role, be prepared to discuss examples of how you've worked effectively in a team before. Highlight any mentoring experiences you have, as this will demonstrate your ability to support colleagues and contribute positively to the team dynamic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or training opportunities. This shows that you're genuinely interested in the position and eager to grow within the organisation.
