Waste Operations Team Lead – Frontline Supervisor in England

To lead and manage a team/crew of waste collection operatives and driver/chargehands to deliver effective household and/or trade waste collection services in accordance with the Council's Waste Collection Policy and in support of the Waste Management Strategy.

Principal Accountabilities

• To proactively lead a team and manage individual and team performance on a day-to-day basis, ensuring effective delivery of waste collection services and maintaining a flexible response to meet operational and customer requirements.
• To effectively plan and allocate resources to ensure all work is completed safely within agreed priorities, timescales and quality standards, considering customer needs, minimising disruption and ensuring that staff are equipped with the appropriate tools and equipment; ensuring that risk assessments are performed and that team members are aware of and follow safe operating procedures all in accordance with the Corporate Health and Safety Policy.
• To ensure the delivery of customer focused waste collection services in accordance with strategies agreements and contracts; addressing individual customer concerns or complaints responding to them in accordance with corporate policy and ensuring that lessons learned are taken into account in the development of the services.
• To keep abreast of the required performance standards, specifications and strategies and the latest best practice, tools and techniques.
• Collaborate with peer group Team Leaders, the Waste Operations Manager and the Sustainable Waste Development Team to ensure consistent standards are maintained across all teams doing similar work and to continuously improve the service.
• On a rota basis, the post holder will occupy the role of Winter Service Duty Supervisor and will decide on the mobilisation and timing of precautionary salting and hand gritting activities and communicate the decision as appropriate, including advising customers via social and other media.
• On a rota basis, the post holder will occupy the role of Duty Officer and will monitor severe weather and flood warnings, alerts and associated resources and make recommendations to Departmental Management Team Members regarding appropriate activities, stand-by arrangements and whether to contact the Incident Manager; providing Duty Officer cover for out-of-hours and holidays in connection with Declared Emergencies.
• To ensure that accurate records are appropriately recorded and kept as required in connection with the performance of the service, customer feedback and specific requirements that may arise from time-to-time, in particular to ensure compliance with Health and Safety requirements.
• To liaise with driver/chargehands, the Transport Team Leader and Fleet Provider, and make the Waste Operations Manager aware of any issues regarding fleet maintenance, and faults with vehicles, plant and equipment including devices such as bartec; to ensure that the service is adequately supported by fleet assets that are fit for purpose.
• To identify the training and development needs of staff, ensuring that staff are equipped with the necessary skills and competencies needed to perform their role and meet the requirements of the service and foster a culture where staff take pride in delivering high quality responsive services to local communities.

We are seeking an experienced and motivated Waste Operations Team Leader to oversee the delivery of efficient, safe and customer-focused waste collection services. Leading a team of operatives, drivers and chargehands, you will manage day-to-day performance, plan and allocate resources and ensure services are delivered in line with operational standards, timescales and health and safety requirements. This is a key frontline leadership role, where you'll work collaboratively with colleagues and partners, respond to customer enquiries and contribute to continuous service improvement while helping deliver essential statutory services.

The ideal candidate will have strong supervisory experience within a frontline operational environment, excellent leadership and communication skills, and a proven ability to motivate teams and deliver high-quality services. You will be highly organised, customer-focused, and confident in managing performance, resolving issues and driving improvements. Knowledge of health and safety practices is essential, and experience within the waste management sector is desirable.

Disability Confident

We are a Disability Confident employer and will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. If you have a disability, please tell us and we will make reasonable adjustments for you.

Compensation & Benefits

• Compensation Grade 7.
• Pay Range: £32,597.00 – £35,412.00.
• A competitive salary.
• An excellent pension through the Local Government Pension Scheme (LGPS).
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year and three additional days off, one in May/August and one during the Christmas/New year period.
• Career development and learning experiences from a range of training courses and learning methods.
• Supportive and forward-thinking culture.
• Great career development opportunities.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.