At a Glance
- Tasks: Provide empathetic support to customers and landlords, preventing homelessness and ensuring sustainable tenancies.
- Company: Hull City Council, dedicated to community welfare and inclusivity.
- Benefits: Competitive salary, generous leave, career development, and a supportive work culture.
- Other info: Join a forward-thinking team committed to equality and diversity.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Experience in public service, strong communication skills, and a driving licence.
The predicted salary is between 32597 - 35412 £ per year.
This role delivers high quality, empathetic private sector access service to customers and landlords, preventing homelessness and facilitating sustainable tenancies.
Key Responsibilities
- Provide professional, empathetic support to customers seeking advice and assistance via phone, email, IT or in person, managing expectations and challenging behaviours.
- Assist customers to access, secure and sustain private sector tenancies, including affordability assessments, property viewings, utility set‑up and benefit advice.
- Support tenants in private accommodation with tenancy/welfare checks, repair queries, benefits application and liaison with DWP or specialist support.
- Conduct visits to empty properties, customers’ homes and other settings, including lone working and safety checks.
- Prepare and manage private rented properties, including furniture, utilities, and liaise with landlords/agents on void security.
- Maintain expert knowledge of relevant legislation (e.g. Homelessness Reduction Act) and council policies to advise customers, landlords and colleagues.
- Administer workload efficiently, record activities accurately and provide statistics for performance management and HCLIC returns.
- Prioritise caseload, collaborate with the team and set team priorities to meet service demands.
- Advocate for the scheme, build relationships with landlords and partners, attend meetings and deliver information sessions.
- Mentor new starters and support team development.
- Promote and safeguard the welfare of children, young people and vulnerable adults.
- Adhere to health and safety responsibilities as per the Health and Safety at Work etc. Act 1974 and Council policy.
Qualifications and Requirements
- Current driving licence and ability to use a private car for work.
- Experience working with the public in sensitive and challenging situations.
- Motivation to deliver high quality services and flexible, adaptable working style.
- Knowledge of housing legislation and tenancy support is desirable.
- Strong communication, advocacy and problem‑solving skills.
Compensation
- Salary: £32,597.00 – £35,412.00 (Grade 7)
- Benefits: Competitive salary, Local Government Pension Scheme (LGPS), 23 days annual leave (initial) plus 8 public holidays and 3 additional days off, Career development and learning opportunities, Supportive and forward‑thinking culture.
Equality, Diversity and Inclusion
Hull City Council is committed to increasing diversity, equality and inclusion within its workforce and encourages people from all backgrounds to apply. We adopt a name‑blind approach to shortlisting and ensure no personal information is accessed until a shortlisting decision has been made.
Private Sector Access Officer in England employer: Hull City Council
Hull City Council is an excellent employer, offering a supportive and forward-thinking work culture that prioritises employee development and well-being. With competitive salaries, generous leave entitlements, and a commitment to equality, diversity, and inclusion, employees are empowered to make a meaningful impact in the community while enjoying a fulfilling career. The role of Private Sector Access Officer not only provides opportunities for professional growth but also allows individuals to contribute to preventing homelessness and facilitating sustainable tenancies in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Private Sector Access Officer in England
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Hull City Council.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Hull City Council.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Hull City Council.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Hull City Council. Apply directly through us to stand out!
We think you need these skills to ace Private Sector Access Officer in England
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Hull City Council. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Private Sector Access Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Hull City Council
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Hull City Council. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
