2 x roles available: 1 x Fixed Term, Full-time to cover secondment until February 2027 1 x Permanent, Full-time
Are you passionate about protecting the environment and want to make a real difference to residents and businesses in Hull? We’re looking for someone who can work independently, collaborate well with others, and bring energy and organisation to a fast‑paced service.
We have an exciting opportunity for a Waste Management Customer Support Officer to join our Streetscene team. In this role, you will provide high‑quality administrative and customer support to ensure our services run smoothly and efficiently.
What you’ll be doing:
- Coordinating work allocation across the Waste Management and Streetscene teams
- Providing day‑to‑day administrative support to officers
- Responding to enquiries from residents, the call centre, internal teams, and external partners
- Helping ensure we meet our customer promises and service standards
- Supporting the delivery of key operational services, including waste collection and street cleansing
About you:
- Enjoy varied tasks and working in a busy environment
- Have strong organisational and communication skills
- Can prioritise work effectively and use your initiative
- Are confident working with customers and solving problems
- Have experience in administration or customer service (local government experience is an advantage but not essential)
If you want a role where your work genuinely supports cleaner, safer, and better‑managed neighbourhoods across Hull, we’d love to hear from you.
For an informal discussion about the role, please contact Rachel Flynn on 01482 615 484 or rachel.flynn@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
