At a Glance
- Tasks: Lead a dynamic team to manage public queries and ensure top-notch service delivery.
- Company: Hull City Council, committed to serving the community with excellence.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Other info: Opportunity for career growth in a supportive and impactful environment.
- Why this job: Shape public services and enhance community engagement while leading a passionate team.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Hull City Council is seeking a proactive head of customer services to lead a professional team that manages public information, queries, feedback and complaints across multiple channels. The role interfaces with frontline environmental operations, the customer feedback team and call centres to ensure high-quality, consistent service delivery.
You will develop standards and procedures in line with environmental policies, oversee external contracts, and supervise performance monitoring and staff.
Customer Services Team Lead, Public Services employer: Hull City Council
Hull City Council is an exceptional employer, offering a supportive and collaborative work environment that prioritises the well-being of its employees while striving for excellence in children's services. With flexible working arrangements, opportunities for professional development, and a commitment to making a real difference in the lives of children and families, joining our team means being part of a forward-thinking organisation dedicated to positive change in the community. Located in the vibrant city of Hull, employees enjoy a high quality of life with access to cultural and leisure activities, making it an ideal place to work and grow.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Lead, Public Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hull City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hull City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Team Lead, Public Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hull City Council:Your cover letter is your chance to shine! Tell us why you want to work at Hull City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hull City Council!
How to prepare for a job interview at Hull City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
