Hull City Council is recruiting for a Customer Advisor to join the contact centre team in Hull. The role focuses on delivering high-quality information and assistance across Council Tax, Housing, Welfare/Benefits and Environmental Services, via phone, live chat and email.
Successful candidates will provide first point of contact resolution, support online self-service and work on a rota including weekends and public holidays. Full-time, permanent contract with enhanced weekend rate.
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Customer Service Advisor – Blended Contact Center employer: Hull City Council
Hull City Council is an exceptional employer, offering a supportive and collaborative work environment that prioritises the well-being of its employees while striving for excellence in children's services. With flexible working arrangements, opportunities for professional development, and a commitment to making a real difference in the lives of children and families, joining our team means being part of a forward-thinking organisation dedicated to positive change in the community. Located in the vibrant city of Hull, employees enjoy a high quality of life with access to cultural and leisure activities, making it an ideal place to work and grow.
