At a Glance
- Tasks: Deliver top-notch customer service and resolve enquiries efficiently.
- Company: Join a supportive council team dedicated to community service.
- Benefits: Flexible hours, enhanced pay for weekends, and valuable training.
- Other info: Opportunity for growth in a dynamic, customer-focused environment.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Excellent communication skills and a positive attitude.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for individuals with excellent customer service skills who are positive, sensitive and have an exemplary telephone manner, adapting your approach as appropriate to ensure equality of access to all. A positive image of the council must be conveyed at all times and Customer Service standards must be maintained. Successful candidates will be trained to deliver a good knowledge of all service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services including Waste.
You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all services available to them online.
Responsibilities:
- Provide high-quality customer service and adapt your approach to ensure equality of access.
- Maintain a positive image of the council and uphold Customer Service standards at all times.
- Develop knowledge of service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services (including Waste).
- Work as part of a team to deliver an efficient and effective customer contact centre and respond to customers’ needs and expectations.
- Resolve as many enquiries as possible at first point of contact and encourage customers to access all available online services.
- Work across contact channels: telephone, live chat, and email.
- Flexible working across 24/7 operation; weekend work on a rota basis.
- Core team working hours are 08:00–19:00; normal working hours may vary; working Monday to Sunday.
- 1 in 3 weekends (Saturday or Sunday with a day off in the week) and bank holiday cover on a rota basis.
- An enhanced hourly rate of pay is applied for weekend and bank holiday working.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description. For an informal discussion about the role, please contact Rachael Worsnop, Team Leader, on 01482 414 816 or rachael.worsnop@hullcc.gov.uk. We may be shortlisting and interviewing at various times throughout the campaign, so please apply now.
Customer Service Advisor employer: Hull City Council
Hull City Council is an exceptional employer, offering a supportive and forward-thinking work culture that prioritises employee growth and development. With competitive salaries, excellent pension schemes, and generous leave policies, employees are empowered to make a meaningful impact on the community while enjoying a healthy work-life balance in the vibrant city of Hull.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company and its services inside out. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their mission and can talk confidently about Council Tax, Housing, and all the other areas they cover.
✨Tip Number 2
Practice your telephone manner! Since this role is all about customer service, grab a friend and do some mock calls. Focus on being friendly, clear, and adaptable – it’ll make a world of difference when you’re on the phone with real customers.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you’ve worked well in a team before. This role is all about collaboration, so let them know you’re a team player who can help create an efficient contact centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on your email for any updates or interview invites – we’re excited to meet you!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that demonstrate your skills!
Tailor Your Application:Read through the job description carefully and tailor your application to match. Use the same language and keywords that we’ve used to show us you understand what we're looking for in a Customer Service Advisor.
Be Positive and Professional:Your written application should reflect the positive image we want to convey. Keep your tone friendly and professional, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Hull City Council
✨Know Your Stuff
Make sure you brush up on the key service areas mentioned in the job description, like Council Tax and Housing. Having a solid understanding of these topics will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved issues quickly or adapted your approach to meet a customer's needs. This will demonstrate your ability to maintain high standards in a customer-focused environment.
✨Practice Your Communication Style
Since the role requires an exemplary telephone manner, practice speaking clearly and positively. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and maintaining a friendly tone.
✨Be Ready for Flexibility
Understand that this role involves flexible working hours, including weekends. Be prepared to discuss your availability and show that you're willing to adapt to the needs of the team. This will highlight your commitment to being a reliable team player.
