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- Tasks: Investigate customer complaints and provide effective solutions to enhance satisfaction.
- Company: Join a dynamic team in the Housing Investment Service, focused on community impact.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Full-time roles with a supportive and inclusive work environment.
- Why this job: Make a real difference by helping customers navigate their housing needs.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Housing Investment Service is responsible for the management and delivery of responsive and cyclical maintenance, specialist & compliance works, planned improvement works and refurbishment schemes to a stock of 24,000 domestic properties, garages and associated buildings and surroundings. The service is structured around key delivery areas, with teams responsible for Responsive Repairs, Voids, Gas Servicing & Repairs, Electrical, Planned Improvements, Asbestos, H&S, Asset, Finance, Customer Engagement, Contract Support, Home Ownership and Claims. All teams work closely together to provide a uniform and consistent service for all our customers and stakeholders.
Job purpose
An exciting opportunity has arisen for a Customer Care Officer who will be based in our External Relations Team. The main responsibilities of the role are:
Responsibilities
- Investigating and responding to customer complaints and other feedback from a range of key stakeholders (Councillors/MPs other parts of the Council).
- Dealing with customer dissatisfaction effectively and finding solutions to problems and disputes that may arise during repair or improvement works.
- Liaising with individual customers who may find it difficult to cope with repairs or improvement works.
- Keeping key stakeholders updated about planned improvement schemes.
Employment details
We have two, full-time, permanent roles, 37 hours per week including the ability to work from home for part of the week via hybrid working arrangements.
If you feel you have the required skills, knowledge, and experience this may be an opportunity for you., Disability Confident
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
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Customer Care Officer employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer care and think of examples from your experience that align with their mission. This will show them you're genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Customer Care Officer, you'll need to handle complaints and feedback effectively. Role-play with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Care Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Customer Care Officer. We want to see how you can contribute to our External Relations Team, so don’t hold back!
Showcase Your Problem-Solving Skills: Since you'll be dealing with customer complaints and finding solutions, share specific examples in your application that demonstrate your ability to handle disputes effectively. We love seeing real-life scenarios where you've made a difference!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and get to the point quickly. We appreciate applications that are easy to read and understand, so avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll find all the details you need right there. Let’s make this happen together!
How to prepare for a job interview at Hull City Council
✨Know Your Stuff
Make sure you understand the role of a Customer Care Officer and the key responsibilities involved. Familiarise yourself with the Housing Investment Service and its structure, especially how it interacts with customers and stakeholders. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Prepare for Scenarios
Think about potential customer complaints or issues that could arise during repair or improvement works. Prepare examples of how you would handle these situations effectively. Being able to demonstrate your problem-solving skills will impress the interviewers and show that you're ready for the challenges of the role.
✨Show Empathy and Communication Skills
As a Customer Care Officer, you'll need to communicate with various stakeholders, including those who may be distressed or dissatisfied. Practice articulating your thoughts clearly and empathetically. Use examples from your past experiences where you've successfully managed difficult conversations or resolved conflicts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This shows that you’re engaged and thinking critically about how you can contribute to the team.