Council Tax Officer

Number of Vacancies:

1

Time Type:

Full time

Worker Type:

Regular

Proposed Interview Date:

Tuesday, July 28, 2026

Hours of Work:

37

Hiring Manager:

Anne Atkinson

Contact Number:

01482 613567

Job Description Summary:

This is a Full Time Permanent Position
ROLE AND PURPOSE
Grade 3:
To undertake training enabling development of the skills of a Council Tax Officer. To make routine changes to the Council Tax database accurately and within performance targets set. To provide advice and assistance with general Council Tax duties and provide a responsive service to internal and external customers through a variety of access channels including: telephone, face to face, written and electronic mail.
Grade 4, all of the above plus:
Deal with more complex work to a proven level of volume, accuracy, consistency and autonomy. Mentor new trainees and provide assistance to Senior Council Tax Officers as required.

PRINCIPAL ACCOUNTABILITIES:

Grade 3

1. Undertake a training program of both formal and on the job training in order to develop the necessary knowledge and skills in order to undertake role of a Council Tax Officer.

2. Statutory Obligations - Develop and maintain a good knowledge of current legislation, best practice and relevant guidance.

3. To administer routine changes to the Council Tax database accurately within predetermined targets and deadlines within a performance driven culture, in order to achieve a quality based, customer focussed service delivery.

4. Ensure that evidence collected to support amendments meets the prescribed criteria’s and is sufficient to support the amendment being made.

5. Check current information held on the Council Tax database in relation to amendments and action changes as appropriate ensuring correct letters and demands are sent to the customer to maximise collection.

6. Work holistically with officers within the Revenues and Benefits service sharing expertise that embeds new working practices.

7. Demonstrates effective behaviours in line with the council’s competency framework.

8. Provide assistance and support to colleagues at equivalent grade or below giving guidance, direction and training on operational matters, in line with guidance, office practice and procedure.

9. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

Grade 4. All of the above plus

10. Develop and maintain an advanced knowledge of current working practice, guidance and best practice. Within an ever changing environment, support colleagues to encourage innovation, motivation, understanding and vision. You will be able to work under minimal supervision.

11. To administer more complex amendments to the Council Tax database accurately to predetermined targets within a performance driven culture, in order to achieve a quality based, customer focussed service delivery.

12. To provide assistance at the Magistrates Court to Senior Officers.

13. Where requested, to monitor the Council`s suspense account, processing suspense and payment queries. This involves the tracing of suspense payments, arranging and processing payment transfers/allocations and more complex refund / outgoing payment queries, preparing monthly audit reports of suspense transactions and refunds. This function is carried out for other departments including Housing Rents and Sundry Debtors as well as the Council Tax service.

14. Assist with the induction, training and mentoring of staff and provide assistance and support to other staff giving guidance, direction and training on operational matters, in line with guidance, office practice and procedure.

NC2834.NC2835.Council Tax Officer.docx

Compensation Grades:

GRADES 3 TO 4

Pay Ranges:

£24,796.00 - £26,403.00

Job Classifications:

2- Basic with BPSS - (Disclosure and Barring Service (DBS)), 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.