Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate and oversee complaints from children and families, ensuring quality responses.
- Company: Join Hull City Council's dedicated team focused on improving children's services.
- Benefits: Enjoy a supportive work environment with comprehensive induction and supervision.
- Why this job: Make a real impact by helping shape services for children and families in your community.
- Qualifications: Experience in children's social care or related fields is essential.
- Other info: This is a fixed-term role for 6 months, perfect for gaining valuable experience.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
COMPLIMENTS, COMPLAINTS & INFORMATION COORDINATOR – FIXED TERM, Hull
col-narrow-left
Client:
Hull City Council
Location:
Hull, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
8d3f8807856d
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
col-wide
Job Description:
This is a Fixed Term post for 6 months to provide additional capacity to the service.
Hull City Council’s Children, Young People and Families Service is looking to recruit a Compliments, Complaints and Information Officer to assist with our continuous improvement journey.
This is an interesting and important role for a suitably experienced person who is either currently or has worked in the field of children\’s social care services and children\’s learning and skills services, which involves co-ordinating, overseeing and quality assuring all aspects of complaints made by children and young people, their families and carers.
The Children Act complaints procedure has three stages, stage 1 is early resolution, stage 2 a formal investigation and stage 3 is an independent complaint panel review.
The role covers all stages of the Local Authority’s process and also involves consultation, enquiries and investigations by the Local Government and Social Care Ombudsman. Complaints in relation to children’s services across the partnership which are responded to via the council’s corporate complaints procedure are also managed within this role.
The role involves direct contact with families and children to glean the details of the complaints and to support operational service managers in responding to and resolving complaints swiftly and efficiently with a listening and learning culture central to this role as complaints help shape our services.
The role also provides analysis of patterns and themes across the service for managers
You will be part of a dedicated team able to work within deadlines with robust organisational skills, excellent communication skills both verbal and in written format and have a keen eye on quality assurance of complaint responses with a clear ambition for improving services for children, young people and families.
We are looking for a motivated and enthusiastic person who has the ability to work as part of a team and is also able to use their own initiative.
Good interpersonal skills are crucial as is problem solving, conciliation and negotiation skills.
We will provide you with a comprehensive induction programme and dedicated one to one supervision.
For an informal discussion about the post please contact Debbie Witty, Integrated Complaints Manager on 01482 616 049 or via e-mail on [emailprotected]
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
#J-18808-Ljbffr
COMPLIMENTS, COMPLAINTS & INFORMATION COORDINATOR - FIXED TERM employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COMPLIMENTS, COMPLAINTS & INFORMATION COORDINATOR - FIXED TERM
✨Tip Number 1
Familiarise yourself with the Children Act complaints procedure. Understanding the three stages of complaints will not only help you in interviews but also show your commitment to the role and its responsibilities.
✨Tip Number 2
Network with professionals in children's social care services. Attend local events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by thinking about real-life scenarios where you've successfully resolved complaints or improved services. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research Hull City Council's current initiatives and challenges in children's services. Being knowledgeable about their specific context will allow you to tailor your discussions and show how you can contribute to their goals.
We think you need these skills to ace COMPLIMENTS, COMPLAINTS & INFORMATION COORDINATOR - FIXED TERM
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Compliments, Complaints & Information Coordinator position. Make notes on how your experience aligns with the role.
Tailor Your CV: Customise your CV to highlight relevant experience in children's social care services and complaint management. Use specific examples that demonstrate your skills in communication, problem-solving, and quality assurance.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses the essential criteria mentioned in the job description. Explain why you are passionate about improving services for children and families, and how your background makes you a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hull City Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Compliments, Complaints & Information Coordinator. Familiarise yourself with the Children Act complaints procedure and be prepared to discuss how you would handle complaints at each stage.
✨Showcase Your Communication Skills
Since this role involves direct contact with families and children, demonstrate your excellent verbal and written communication skills during the interview. Be ready to provide examples of how you've effectively communicated in previous roles.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved complaints or issues in a previous job. Emphasise your negotiation and conciliation skills, as these are crucial for this position.
✨Demonstrate Teamwork and Initiative
This role requires both teamwork and the ability to work independently. Share examples of how you've collaborated with others in a team setting, as well as times when you've taken the initiative to improve processes or resolve issues.
