Commercial Waste Administrator

This is a Full Time Permanent Position. For an informal discussion about the role, please contact Stephanie Naylor, Commercial Waste Officer, on 01482 612785 or stephanie.naylor@hullcc.gov.uk.

Are you an experienced administrator looking for your next challenge? Do you thrive in a busy office environment where organisation, accuracy and customer service are at the heart of what you do? Are you looking for a role where your administrative expertise will make a real difference every day? If so, we'd love to hear from you.

We are seeking a highly organised, experienced and resilient Administrator to join Hull City Council's Commercial Waste Team. This is an excellent opportunity for someone with strong day-to-day administrative experience who can confidently manage multiple priorities, maintain accurate records and provide exceptional support within a customer-focused environment.

The successful candidate will be a confident communicator with a proactive approach, excellent attention to detail and the ability to build positive working relationships with customers, colleagues and stakeholders.

• Provide comprehensive administrative support to the Commercial Waste Officer.
• Manage incoming and outgoing correspondence, emails and telephone enquiries.
• Act as the first point of contact for internal and external Commercial Waste enquiries, ensuring prompt and effective resolution wherever possible.
• Maintain accurate and up-to-date customer records, databases and filing systems, both electronic and paper-based.
• Process and monitor administrative workflows, ensuring tasks are completed accurately and within required timescales.
• Support the team with reporting, data management and document preparation.
• Provide advice and guidance to businesses regarding Commercial Waste services and environmental compliance requirements.

We are looking for an experienced administrator who brings strong organisational skills, professionalism and a positive approach to their work. Specifically, you will:

• Have proven experience in a busy administrative or office-based role.
• Be highly organised and able to manage competing priorities effectively.
• Demonstrate excellent attention to detail and a commitment to producing accurate work.
• Communicate confidently and professionally, both verbally and in writing.
• Be customer-focused and committed to delivering a high standard of service.
• Build positive and productive working relationships with colleagues, customers and stakeholders.
• Be reliable, self-motivated and able to work independently as well as part of a team.
• Understand the importance of confidentiality and handle sensitive information appropriately.
• Be confident using Microsoft Office applications, particularly Word, Excel, Outlook and PowerPoint, and willing to learn new systems and processes.
• Have experience of maintaining records, updating databases and managing administrative processes.

Joining us is more than just taking on another administrative role. It is an opportunity to become a valued member of a supportive and forward-thinking team where your contribution is recognised and appreciated.

As an Administrator within the Commercial Waste Team, your role is essential to the efficient delivery of services. Your organisational skills and attention to detail will directly support the team's success and help us deliver excellent customer service.

We pride ourselves on creating a positive workplace where teamwork, respect and open communication are encouraged. You'll work alongside experienced colleagues who are committed to supporting one another and achieving shared goals.

We recognise the importance of maintaining a healthy work-life balance and are committed to providing a supportive environment that enables our employees to thrive both professionally and personally.

Come and join Hull City Council's Commercial Waste Team if you're an experienced administrator who enjoys working in a fast-paced environment and is ready to bring your organisational expertise, professionalism and positive attitude to a team that genuinely values your contribution.

• To monitor and allocate tasks relating to all office based services for the Streetscene Team.
• Statutory Obligations – Support the Commercial Waste Officer through the effective administration of the commercial waste and recycling collection service.
• To ensure excellent customer service which meets the customer promises and service standards of the department.
• Using initiative and independence develop and manage all commercial waste workflow processes.
• Advise and mentor call centre agents on Service Standards and Customer Promises.
• Oversee the allocation of work covering the procurement of goods and services.
• Carry out market research and service specific surveys.
• Responsible for the implementation of accurate quarterly invoicing and annual duty of care and contract renewals.
• Collate and validate daily and weekly activity statistics.
• To use a range of specialist IT packages including, but not limited to Waste Collective, Confirm, appointment system, bulky batching, Oracle CRM, Oracle e-business and Qlikview.
• Deputise for the Commercial Waste Officer in their absence.
• Responsible for the day to day contract management of 1,800 commercial customers.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council.

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service.
• Career development and learning experiences from a range of training courses and learning methods.
• Supportive and forward-thinking culture.
• Great career development opportunities.

Please ensure that you complete and submit your application by midnight prior to the closing date. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.