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- Tasks: Enforce parking restrictions and issue penalty charge notices with confidence.
- Company: Hull City Council, dedicated to making a difference in the community.
- Benefits: Starting salary of £25,583 plus shift allowance, with full training provided.
- Why this job: Join a motivated team and make a real impact while developing your skills.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Flexible shifts with opportunities for career growth and development.
The predicted salary is between 25583 - 25583 £ per year.
Hull City Council are looking to recruit full time Civil Enforcement Officers to complement its existing workforce. As a Civil Enforcement Officer you will be passionate about making a difference. Your day-to-day role will be to enforce parking restrictions through issuing penalty charge notices. Civil Enforcement Officers are a highly motivated and committed front line, uniformed team who are responsible for the enforcement of the councils parking restrictions.
All training will be done in-house by our current team of Senior Civil Enforcement Officers and Supervisors who have extensive experience. Once fully trained the successful candidate will be required to:
- Carry out enforcement duties in a fair and consistent manner
- Issue Penalty Charge Notices to vehicles that are parked in contravention of the Councils Parking Places and Traffic Regulation Orders
- Deal with contentious situations assertively and with diplomacy
- Remain calm under pressure and be able to think and act confidently
- Deliver excellent customer service and provide a variety of information to members of the public
- Identify faults and carry out routine maintenance on Pay and Display machines
- Operate handheld technology equipment and radios
- Work safely in line with Council Risk assessments, Health and Safety Policies and within the Councils Policies and Procedures
- Report various issues they encounter when on patrol to the Council or partners such as the Police
You will be required to work a 37-hour week, currently 5 x 9hr shifts over a 5 week rolling rota. Working evenings and weekends as part of a shift rota. Working alone for the majority of the time. Experience within the Parking industry would be an advantage but is not essential as full training is provided. The starting salary is £25,583 plus shift allowance for evening and weekend working.
If you feel you have the skills to succeed in this role, we would like to hear from you. For an informal discussion about the role, please contact Sharon Calvert, Senior Parking Enforcement.
CIVIL ENFORCEMENT OFFICER employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CIVIL ENFORCEMENT OFFICER
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of a Civil Enforcement Officer, like issuing penalty charge notices and dealing with the public. This will help you stand out during interviews.
✨Tip Number 2
Practice your people skills! As a Civil Enforcement Officer, you'll need to handle tricky situations with diplomacy. Role-play scenarios with friends or family to build your confidence in managing conflicts.
✨Tip Number 3
Show your passion for making a difference! In your conversations, highlight why you want to work in this role and how you can contribute to the community. Employers love candidates who are genuinely enthusiastic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the team you could be joining!
We think you need these skills to ace CIVIL ENFORCEMENT OFFICER
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for making a difference shine through. We want to see that you're genuinely excited about the role of a Civil Enforcement Officer and how you can contribute to the team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant skills and experiences without waffling on. Remember, we’re looking for someone who can communicate effectively!
Highlight Customer Service Skills: Since you'll be dealing with the public, it's crucial to showcase any customer service experience you have. We want to know how you handle challenging situations and provide excellent service, so share those stories!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hull City Council
✨Know Your Role
Make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with parking regulations and the importance of enforcing them fairly. This will show your passion for making a difference and your commitment to the role.
✨Stay Calm Under Pressure
Prepare for scenarios where you might need to deal with contentious situations. Think about how you would handle conflicts diplomatically while remaining assertive. Practising these responses can help you feel more confident during the interview.
✨Customer Service Skills Matter
Since delivering excellent customer service is key, think of examples from your past experiences where you provided great service or resolved issues effectively. Be ready to share these stories to demonstrate your ability to interact positively with the public.
✨Tech Savvy is a Plus
Familiarise yourself with handheld technology and equipment that you might use in the role. If you have experience with similar devices, be sure to mention it. Showing that you're comfortable with technology can give you an edge in the interview.
