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- Tasks: Provide front of house support and assist with administrative tasks in a dynamic environment.
- Company: Join Hull City Council, dedicated to supporting children and young people.
- Benefits: Competitive salary, excellent pension, generous leave, and career development opportunities.
- Why this job: Make a real difference in the lives of children and families while developing your skills.
- Qualifications: NVQ level 3 or equivalent experience in a busy environment, strong communication skills required.
- Other info: Be part of a supportive culture that values teamwork and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Children and Young People Service are recruiting to a Professional Practice Assistant position based at the East Locality Team, providing a flexible, high quality, efficient and responsive business support service complying with procedures and practices to support the delivery of frontline services. There is an expectation that you will cover front of house at other sites city wide. Front of house provides an effective customer focussed service to children, young people, their families, carers and professionals.
Responsibilities
- You will be based on the reception desk, meeting and greeting visitors to the team; therefore, resilience is required as you will be dealing with difficult life experienced visitors face to face.
- The role involves answering telephone calls for Children’s Safeguarding which can be difficult and challenging, requiring you to work within an emotive and demanding working environment.
- Other tasks include issuing cash payments, updating and retrieving information within Liquidlogic along with a variety of other administration tasks.
Qualifications
- NVQ level 3, working towards a level 3 qualification or equivalent experience of working in a busy demanding environment.
- Good interpersonal and communication skills.
- Proficient in the use of IT.
- The role can be emotionally demanding; you must be able to maintain confidentiality working within GDP Regulations.
About Hull City Council / Why join
At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them. That’s why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others. If you value these behaviours too, we’d love to hear from you. Hull is a changing local authority and it’s a fantastic time to join us and be a key player in supporting our journey.
Benefits
- A competitive salary.
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New Year period.
- Career development and learning experiences from a range of training courses and learning methods.
- Supportive and forward-thinking culture.
- Great career development opportunities.
How to apply
For an informal discussion about the role, please contact Sarah Rennard, Business Support Team Leader on 01482 612 940 or email sarah.rennard@hullcc.gov.uk. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Acfs Professional Practice Assistant employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Acfs Professional Practice Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Hull City Council and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role of Professional Practice Assistant.
✨Tip Number 3
Showcase your soft skills! In a role that involves dealing with children and families, it's crucial to highlight your interpersonal skills. Be ready to share examples of how you've handled challenging situations in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Acfs Professional Practice Assistant
Some tips for your application 🫡
Showcase Your Skills: Make sure to highlight your interpersonal and communication skills in your application. We want to see how you can connect with children, young people, and their families, especially in challenging situations.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Professional Practice Assistant role by addressing the specific responsibilities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested.
Be Honest About Your Experience: If you have experience working in demanding environments, let us know! Share examples of how you've handled tough situations, as this role can be emotionally demanding and we value resilience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Hull City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Professional Practice Assistant. Familiarise yourself with the key tasks like front of house duties, handling difficult conversations, and using Liquidlogic. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Resilience
Given the emotionally demanding nature of this position, be prepared to discuss how you've handled challenging situations in the past. Share specific examples where you've maintained professionalism under pressure, especially when dealing with difficult visitors or sensitive topics.
✨Highlight Your Communication Skills
As you'll be interacting with children, young people, and their families, strong interpersonal skills are crucial. During the interview, demonstrate your ability to communicate clearly and empathetically. You might even want to practice answering common questions with a friend to refine your delivery.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, support systems, and career development opportunities at Hull City Council. This shows that you're not only interested in the job but also in how you can grow within the organisation.
