Trainee Insurance Administrator Apprentice

Hedon Insurance is looking for an enthusiastic and motivated Trainee Insurance Administrator Apprentice to join their small, friendly team based in their Hull City Centre office. As a Trainee Insurance Administrator, you will play an important role in supporting the team and helping them deliver high-quality insurance advice and exceptional customer service across their personal lines business. This is an ideal opportunity for someone who is eager to learn, enjoys working with people, and wants to build a career in insurance.

Key Responsibilities

• Receive hands-on training and work alongside experienced Insurance Advisors, developing your knowledge of insurance products, administration, customer service and regulatory requirements.
• Assist with preparing accurate, efficient and compliant client paperwork for motor, home and related personal lines insurance products.
• Handle customer enquiries by telephone, email and in person in a courteous, efficient and accurate manner.
• Deliver a high standard of customer care in line with company values and regulatory expectations.
• Maintain accurate client records, databases and filing systems.
• Assist Insurance Advisors with their day-to-day tasks.
• Help prepare quotations and client reports.
• Liaise with insurers to obtain information and documentation where required.
• Provide effective administrative support to help the team deliver an exceptional service to customers.
• Shadow experienced colleagues to learn about insurance products, processes and client servicing.
• Participate in regular training and industry learning opportunities.
• Develop your knowledge of insurance compliance requirements and company procedures.
• Learn how to handle customer information responsibly in accordance with GDPR and data protection requirements.
• Schedule meetings and assist with managing calendars.
• Sort and distribute post and manage franking.
• Answer the telephone and greet visitors to the office.
• Provide support to colleagues across the office.
• Undertake any other reasonable duties as requested.

Skills & Knowledge

• Enthusiastic and positive.
• Thorough and able to pay attention to detail.
• Inquisitive, with a willingness to ask questions and learn.
• Punctual and reliable.
• Professional in your approach.
• Eager to learn and develop new skills.
• Calm under pressure.
• Comfortable communicating with customers and colleagues.
• Interested in building a long-term career within the insurance industry.

Key Info

• Employer: Hedon Insurance
• Location: Hull, HU1
• Wage: £8.00 per hour
• Job Type: Apprenticeship
• Job Category: Business Administrator

About the Employer

Hedon Insurance are part of a London-based group of companies that has been operating for over 50 years, providing an excellent opportunity for someone looking to begin a long-term career in a professional environment. There is also potential for future career development and opportunities to work in London or within other offices across the Ashley Page Group of Companies. This is more than just an apprenticeship; it's an opportunity to start a professional career in insurance. You'll gain valuable, hands-on experience in a supportive team environment while developing practical skills that will help you progress within the insurance industry. As your knowledge and confidence grow, there will be opportunities to progress into account handling and other insurance roles.

Career Development

Hedon Insurance wants to invest in someone who is serious about developing a career in insurance brokerage. You will receive practical experience, training and support from experienced colleagues while building your knowledge of personal lines insurance, customer service, administration and compliance.