At a Glance
- Tasks: Support daily operations by managing customer and engineer communications.
- Company: Growing plumbing and heating company in Hull with a strong team culture.
- Benefits: Starting salary from £28k, 25 days leave, pension scheme, and ongoing training.
- Other info: Opportunities for overtime and long-term career growth.
- Why this job: Join a dynamic team and make a real difference in service delivery.
- Qualifications: Experience in administration and excellent communication skills required.
The predicted salary is between 28000 - 35000 £ per year.
Due to continued growth and expansion, this plumbing and heating company in Hull is looking for a proactive and organised Service Administrator to join their operations team. Reporting to the Operations Director, you will play a key role in supporting the day-to-day delivery of services, acting as a central point of contact for customers, engineers, suppliers and subcontractors. This is a varied and fast-paced position that would suit someone with excellent organisational skills, strong attention to detail and a professional telephone manner.
Key Responsibilities
- Providing administrative support to clients, engineers, suppliers and subcontractors
- Handling inbound calls and emails from customers and colleagues
- Logging service requests and call-outs onto the company management system
- Liaising with customers and providing timely updates on job progress
- Updating operational systems with information received from engineers and suppliers
- Scheduling and monitoring engineers' workloads
- Producing and issuing client reports
- Generating purchase orders for suppliers and subcontractors
- Supporting general helpdesk administration activities
- Monitoring operational performance targets and service level agreements (SLAs)
Skills & Knowledge
- Previous experience working in a service / administrative environment will be beneficial, ideally within the service industry
- Excellent communication skills, both written and verbal
- Strong attention to detail with good spelling and grammar
- Good organisational and multitasking abilities
- A professional and confident telephone manner
- Experience using Microsoft Office, including Outlook, Word and Excel
- The ability to work effectively as part of a team
Key Info
- Location: Hull, HU3
- Wage: From 28k per year, depending on experience
About the Employer
Our client is a well-established and growing facilities and building services provider, delivering a comprehensive range of maintenance, repair and support services across commercial properties and critical infrastructure throughout East Yorkshire and North Lincolnshire.
Overtime opportunities available
- 25 days of annual leave plus bank holidays
- Company pension scheme
- Sick pay
- Life insurance
- Ongoing training and development opportunities
- Long-term career prospects within a growing business
Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, including ex-service personnel, armed forces reservists and their families.
Service Administrator employer: Hull Business Training Centre
Join a dynamic and supportive team at this well-established plumbing and heating company in Hull, where your role as a Service Administrator will be pivotal in ensuring seamless operations. With a strong focus on employee growth, you will benefit from ongoing training, generous annual leave, and a company pension scheme, all within a collaborative work culture that values your contributions. This is an excellent opportunity to develop your career in a thriving business that prioritises both its employees and customer satisfaction.
Contact Details:
Hull Business Training Centre Recruitment Team
