Health Care Navigator / Admin Assistant Apprentice

Wolseley Medical Centre is looking for a friendly, reliable, and enthusiastic Health Care Navigator / Admin Assistant Apprentice! This is an exciting opportunity to gain valuable experience in a busy GP practice. As a Health Care Navigator, you will work as part of a multidisciplinary team of clinical and non-clinical staff. You will help coordinate and facilitate effective communication between patients, their carers and the practice, ensuring patients receive an appropriate and timely response to their healthcare needs. The role is predominantly focused on responding to telephone and online requests, providing excellent customer service and helping patients access the most appropriate support. You will need to communicate sensitively and effectively with people from a wide range of backgrounds, including patients whose first language may not be English.

Key Responsibilities

• Welcoming and assisting patients at reception.
• Answering telephone calls and responding to patient queries.
• Responding to online patient requests.
• Booking, cancelling and amending appointments.
• Signposting patients to the most appropriate healthcare professional or service.
• Receiving, recording and passing on accurate messages to colleagues.
• Making outgoing telephone calls to patients when required.
• Accurately recording and handling confidential and sensitive information.
• Processing repeat prescription requests in accordance with practice procedures.
• Dealing with incoming post and medical records.
• Filing and maintaining accurate records.
• Carrying out general administrative and office duties.
• Working collaboratively with clinical and non-clinical members of the practice team.
• Maintaining patient confidentiality and professional standards at all times.

Skills & Knowledge

• Polite, friendly, and approachable - able to make patients feel welcome and supported.
• Reliable and punctual - committed to being a dependable member of the team.
• Willing to learn - enthusiastic about developing new skills and building a career in healthcare.
• A clear communicator - with good verbal and written communication skills.
• A good listener - able to understand patient needs and respond appropriately.
• Professional on the telephone - confident and courteous when speaking with patients.
• Sensitive and respectful - able to communicate effectively with people from different backgrounds and circumstances.
• Comfortable using computers - with basic computer skills and a willingness to learn new systems.
• Committed to patient confidentiality and able to handle sensitive information appropriately.

Qualifications: GCSEs/Functional Skills in English and Maths, or a willingness to work towards these as part of the apprenticeship.

About the Employer

Wolseley Medical Centre is a long-established training and teaching practice situated in the centre of Hull. They are a cohesive and supportive team who enjoy working together and are proud of the service they collectively provide to their diverse patient population.

You'll benefit from:

• A welcoming, supportive and inclusive working environment.
• A close-knit team that values and supports its staff.
• Valuable hands-on experience in primary care.
• The opportunity to work alongside clinical and non-clinical healthcare professionals.
• A nationally recognised Level 3 Business Admin qualification while being paid as an apprentice.
• Opportunities to develop your communication, administration and patient-care skills.
• A convenient city-centre Hull location, with excellent public transport links.
• The opportunity to build a strong foundation for a future career in healthcare.

At Wolseley Medical Centre, they believe in putting their patients at the heart of what they do while ensuring their staff feel valued, supported and able to develop. If you're friendly, compassionate, organised and keen to start a rewarding career in healthcare, we'd love to hear from you.