At a Glance
- Tasks: Support day-to-day operations, assist customers, and manage documentation using Google Sheets and Sage Accounts.
- Company: Head-On Electrical Ltd is a successful electrical contracting business based in Hull.
- Benefits: Full apprenticeship training, career progression opportunities, and exposure to various business activities.
- Other info: Wage is £8.00 per hour for this apprenticeship role.
- Why this job: Gain valuable workplace experience while working towards a recognised qualification in a supportive environment.
- Qualifications: GCSE Grade 4/C or above in English and Maths, with strong communication and IT skills required.
The predicted salary is between 8 - 8 £ per hour.
Are you looking to start your career in business administration and customer service? Head-On Electrical is seeking a motivated and enthusiastic Admin & Customer Service Apprentice to join their team. This is an excellent opportunity to gain valuable workplace experience within a successful electrical contracting business while working towards a recognised qualification. You'll become an important part of their office team, supporting day-to-day operations, assisting customers, and helping to coordinate electrical works across a variety of projects.
Key Responsibilities
- General office administration, including filing, scanning, and document management
- Maintaining accurate records using Google Sheets, Microsoft Office, and Sage Accounts software
- Assisting with purchase orders and processing paperwork
- Managing electronic and paper filing systems
- Answering incoming telephone calls and directing enquiries appropriately
- Responding to customer emails and general enquiries
- Scheduling appointments and confirming bookings
- Providing customers with updates on appointments and ongoing works
- Handling customer queries professionally and efficiently
- Uploading and managing electrical certification and compliance documentation
- Maintaining records in line with company procedures
- Assisting with audits and client information requests
- Updating engineers' diaries and job management systems
- Liaising with engineers, supervisors, clients, and suppliers
- Supporting the maintenance of accreditation and compliance records
- Working closely with colleagues to ensure efficient day-to-day operations
Skills & Knowledge
- GCSE Grade 4/C or above (or equivalent) in English and Maths
- Excellent written and verbal communication skills
- Friendly and professional telephone manner
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage a varied workload
- Good IT skills, including Microsoft Word, Excel, and Outlook
- Reliable, punctual, and professional approach to work
- Positive attitude and willingness to learn new skills
Key Info
- Employer: Head-On Electrical Ltd
- Location: Hull, HU3
- Wage: £8.00 per hour
- Job Type: Apprenticeship
- Job Category: Business Administrator / Customer Service
About the Employer
At Head-On Electrical, they are committed to supporting the development of their apprentices and providing a positive working environment where you can build a successful career. Benefits include:
- Full apprenticeship training and support
- Opportunity to gain a recognised qualification
- Career progression opportunities within a growing business
- On-the-job training and mentoring
- Exposure to a wide range of business administration and customer service activities
- Friendly, supportive, and professional team environment
If you're looking for an opportunity to gain valuable skills, earn while you learn, and build a long-term career, we'd love to hear from you.
Admin & Customer Service Apprentice employer: Hull Business Training Centre
At Head-On Electrical, located in Hull, apprentices receive full training and support in a friendly team. The company values career progression and offers exposure to diverse business administration tasks.
Contact Details:
Hull Business Training Centre Recruitment Team
