At a Glance
- Tasks: Provide advanced IT support and solve complex technical challenges.
- Company: Join a respected IT services provider with over 40 years of success.
- Benefits: Competitive salary, professional development, company vehicle, and free onsite parking.
- Other info: Opportunities for mentoring junior engineers and exposure to diverse projects.
- Why this job: Make a real impact while working with modern technologies in a supportive team.
- Qualifications: 5+ years IT experience and strong troubleshooting skills required.
The predicted salary is between 35000 - 39995 £ per year.
An established and highly respected IT services provider is looking for an experienced 2nd/3rd Line IT Support Engineer to join its growing technical team. With over four decades of success, this business has built a reputation for delivering reliable, high-quality IT solutions while maintaining a supportive, close-knit team culture. This is an excellent opportunity for a senior IT professional who enjoys solving complex technical challenges, working with a broad range of technologies, and playing a key role in maintaining and improving client infrastructure.
Key Responsibilities
- Providing advanced troubleshooting and resolution for escalated technical issues
- Managing and maintaining servers, virtualisation platforms, storage, and network infrastructure
- Supporting Microsoft 365, Azure AD, and Active Directory environments
- Administering Windows Server technologies, including DNS, DHCP, and Group Policy
- Configuring and maintaining firewalls, switches, VPNs, and network services
- Performing root cause analysis and implementing long-term solutions
- Supporting patch management, system updates, and security hardening
- Contributing to infrastructure upgrades, migrations, and new technology deployments
- Creating and maintaining technical documentation and knowledge base articles
- Mentoring junior engineers and providing technical guidance
- Ensuring systems meet security, compliance, and operational requirements
Skills & Knowledge
- Minimum 5 years' IT experience, including experience in a senior technical support role
- Strong knowledge of Windows Server and Desktop operating systems
- Experience with Active Directory, Group Policy, DNS, and DHCP
- Strong understanding of Microsoft 365, Exchange Online, SharePoint, and Teams
- Experience with Hyper‑V and virtualisation technologies
- Knowledge of Azure AD, hybrid environments, and identity management
- Strong networking knowledge, including TCP/IP, VLANs, routing, VPNs, and firewalls
- Experience with backup, disaster recovery, and business continuity solutions
- Knowledge of antivirus and email security technologies
- Excellent troubleshooting and problem‑solving skills
- Strong communication and customer service skills
- Full UK driving licence
- Ability to reliably commute to Hull and the surrounding areas
Desirable:
- Experience supporting macOS, iOS, or Android devices
- Knowledge of Sage, Xero, or other business applications
- Experience with VoIP telephony systems
- Familiarity with Ubiquiti and SonicWall technologies
- Experience using monitoring tools
- Understanding of ITIL processes
- Relevant Microsoft, Cisco, CompTIA, or similar certifications
Key Info
- Location: Hull, HU3
- Wage: £35k-£39,995k per year
About the Employer
As a 2nd/3rd Line IT Support Engineer, you will act as a senior escalation point for technical issues, providing advanced support across server, network, cloud, and security environments. You will also contribute to IT projects, mentor junior engineers, and help ensure clients receive an exceptional level of service. This role offers exposure to modern technologies and the opportunity to work on a variety of infrastructure, migration, and improvement projects.
- Join a friendly, supportive, and collaborative team
- Work for a well‑established business with over 40 years of success
- Opportunities for professional development and certifications
- Exposure to a wide variety of technologies and projects
- Company vehicle and mobile phone provided
- Free onsite parking
- Competitive salary based on experience
If you're a proactive IT professional who enjoys taking ownership of technical challenges and wants to be part of a business that values teamwork, expertise, and continuous improvement, we'd love to hear from you. Please send your CV and Cover Letter with the reference number 23432 to info@hbtc.co.uk
2nd/3rd Line IT Support Engineer employer: Hull Business Training Centre
Join a well-established IT services provider in Hull, where you will be part of a supportive and collaborative team that values expertise and continuous improvement. With over 40 years of success, the company offers excellent opportunities for professional development, exposure to a variety of technologies, and a competitive salary, all while enjoying a friendly work culture and benefits like a company vehicle and free onsite parking.
Contact Details:
Hull Business Training Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd/3rd Line IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hull Business Training Centre values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hull Business Training Centre might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hull Business Training Centre!
✨Direct Apply to Hull Business Training Centre
Let's not forget to apply directly through the Hull Business Training Centre website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd/3rd Line IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hull Business Training Centre.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hull Business Training Centre. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hull Business Training Centre
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
