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- Tasks: Handle calls and manage emergency situations at Castle Hill Hospital's switchboard.
- Company: Join Hull University Teaching Hospitals NHS Trust, a leading NHS partnership serving over one million patients.
- Benefits: Enjoy a competitive salary, flexible shifts, and access to staff benefits like vehicle lease schemes.
- Why this job: Be part of a vital team ensuring smooth hospital operations while gaining valuable experience in healthcare.
- Qualifications: Excellent communication skills and customer service experience are essential; training will be provided.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 24169 - 24169 £ per year.
An exciting opportunity has become available to work on the Switchboard at Castle Hill Hospital.
The post is to cover a rotational shift pattern on a full-time basis.
You will be required to work a shift pattern that includes early, evenings, nights, weekends, and bank holidays with unsocial hours enhancements (as per NHS employee terms and conditions). Flexibility is key as the team operates 365 days a year, 24 hours a day.
Salary: £24,169 per annum (plus unsocial hours enhanced pay). Access to salary sacrifice vehicle lease scheme and other staff benefits.
We are seeking a dependable and motivated individual with excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.
The switchboard service is essential to the smooth running of our hospitals at Castle Hill Hospital and Hull Royal Infirmary, one of 27 Major Trauma Centres in England.
You will be responsible for handling calls professionally, enabling patients and colleagues to reach the correct contacts. You will respond effectively to emergency calls, alarm activations, and incidents in a calm and professional manner.
Additional training will be provided on the Portering and non-patient transport desk, which also operates from the switchboard area.
The Humber Health Partnership is one of the largest NHS partnerships, serving over one million patients annually and managing a budget of over £1.3 billion. It comprises two Trusts: Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH).
Our partnership is committed to delivering world-class hospital and community services for the 1.65 million people we serve. We employ nearly 20,000 staff across five main hospital sites, including Diana Princess of Wales Hospital, Scunthorpe General Hospital, Goole and District Hospital, Hull Royal Infirmary, and Castle Hill Hospital.
As teaching hospitals collaborating with the Hull York Medical School, we lead and contribute to research across various fields including biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery, and oncology.
We believe that developing a diverse, inclusive, innovative, skilled, and caring workforce enables us to provide excellent patient care and fosters a great future for our employees, partnership, and community.
For further details regarding this vacancy, please see the attached Job Description and Person Specification.
This advert closes on Tuesday, 29 July 2025.
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Switchboard Operator | Hull University Teaching Hospitals NHS Trust employer: Hull and East Yorkshire Hospitals NHS Trust
Contact Detail:
Hull and East Yorkshire Hospitals NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator | Hull University Teaching Hospitals NHS Trust
✨Tip Number 1
Familiarise yourself with the NHS's core values and principles. Understanding these will help you align your responses during interviews, showcasing how you embody these values in your work.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires a confident telephone manner, consider role-playing scenarios with friends or family to enhance your ability to handle calls professionally.
✨Tip Number 3
Research common emergency protocols within a hospital setting. Being knowledgeable about how to respond to emergency calls can set you apart as a candidate who is prepared for the demands of the job.
✨Tip Number 4
Network with current or former switchboard operators or NHS staff. They can provide valuable insights into the role and the working environment, which can help you tailor your approach during the application process.
We think you need these skills to ace Switchboard Operator | Hull University Teaching Hospitals NHS Trust
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Switchboard Operator position. Highlight key skills such as communication, customer service, and the ability to work under pressure.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that match the job description. Emphasise any previous roles in customer service or similar environments, and include examples of how you've handled stressful situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying and your understanding of the NHS's values. Mention your flexibility regarding shift patterns and your commitment to providing excellent service in a healthcare setting.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hull and East Yorkshire Hospitals NHS Trust
✨Showcase Your Communication Skills
As a Switchboard Operator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and confidently during the interview. You might be asked to role-play a scenario where you handle a call, so practice articulating your thoughts and maintaining a professional tone.
✨Emphasise Flexibility
Given the rotational shift pattern, it's important to highlight your flexibility. Discuss any previous experiences where you've adapted to changing schedules or worked unsocial hours. This will show that you're ready to meet the demands of the role.
✨Prepare for Emergency Scenarios
You may be asked how you would handle emergency calls or incidents. Think about past experiences where you've had to stay calm under pressure and be ready to share those examples. This will demonstrate your ability to respond effectively in high-stress situations.
✨Research the Trust and Its Values
Familiarise yourself with Hull University Teaching Hospitals NHS Trust and its commitment to patient care and community service. Understanding their values will help you align your answers with what they are looking for in a candidate, showing that you are genuinely interested in being part of their team.
