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- Tasks: Deliver exceptional service and manage customer enquiries with a luxury touch.
- Company: Join a leading luxury e-commerce group known for its premium offerings.
- Benefits: Enjoy competitive salary, great benefits, and flexible hybrid working in Central London.
- Why this job: Be part of a team that elevates customer experiences in the luxury market.
- Qualifications: Experience in luxury customer service and excellent communication skills.
- Other info: Opportunities for career growth in a dynamic and supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A luxury e-commerce group is seeking a Customer Experience Agent to provide a premium customer experience across all service touchpoints.
Key responsibilities include:
- Managing complex customer enquiries with care
- Upholding service standards
- Collaborating with teams to enhance customer satisfaction
The ideal candidate has:
- Prior experience in luxury customer service
- Strong communication skills
- A proactive mindset
This role offers competitive salary, benefits, and hybrid working options in Central London.
Luxury Customer Experience Agent - Hybrid, Career Growth employer: Hulcan
Contact Detail:
Hulcan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Customer Experience Agent - Hybrid, Career Growth
✨Tip Number 1
Network like a pro! Reach out to people in the luxury e-commerce space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for luxury customer service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for customers.
✨Tip Number 3
Research the company inside out. Understand their brand values and customer service philosophy. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Luxury Customer Experience Agent - Hybrid, Career Growth
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in luxury customer service. We want to see how you've managed complex enquiries and upheld high service standards in your past roles.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, be clear and concise. We appreciate a well-structured message that showcases your ability to convey information effectively.
Be Proactive: We love candidates who take initiative! In your application, share examples of how you've gone above and beyond to enhance customer satisfaction. This will show us your proactive mindset.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people.
How to prepare for a job interview at Hulcan
✨Know Your Luxury Brands
Familiarise yourself with the luxury brands the company represents. Understand their values, customer expectations, and what sets them apart in the market. This knowledge will help you demonstrate your passion for luxury customer service during the interview.
✨Showcase Your Communication Skills
Prepare to discuss examples of how you've effectively communicated with customers in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to manage complex enquiries with care and professionalism.
✨Emphasise a Proactive Mindset
Think of instances where you took the initiative to enhance customer satisfaction or resolve issues before they escalated. Be ready to share these stories, as they will showcase your proactive approach, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer experience and team collaboration. This not only shows your interest in the role but also gives you insight into how you can contribute to enhancing customer satisfaction.
