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- Tasks: Deliver a luxury-level customer experience and resolve complex enquiries with care.
- Company: Join a prestigious luxury e-commerce group known for its collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for growth.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction.
- Qualifications: Experience in luxury customer service and excellent communication skills.
- Other info: Thriving team environment with a focus on professional development.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Experience Agent is responsible for delivering an elevated, luxury-level experience across all service touchpoints. Acting as a key brand ambassador, the role involves managing enquiries, resolving complex issues with care and discretion, and building strong, long-term relationships. The agent plays a vital role in upholding service standards, protecting customer data, and supporting the customer experience as a core function within the business.
Key Responsibilities
- Deliver a premium, personalised customer experience across all service channels
- Act as a brand ambassador, representing the values, tone, and standards of a luxury group
- Manage and resolve complex customer enquiries with professionalism, empathy, and attention to detail
- Proactively liaise with parcel delivery partners in the UK and internationally to investigate and resolve delivery or tracking issues
- Handle sensitive customer information in line with data protection and privacy regulations
- Collaborate closely with internal teams and external partners to identify solutions and improve customer outcomes
- Identify opportunities to enhance processes, service standards, and the overall customer journey
Skills & Experience
- Previous experience in luxury customer service or sales, ideally within a contact centre or high-volume service environment
- High level of proficiency in written and spoken English; additional fluency in other languages is highly desirable
- Excellent communication skills with the ability to build rapport and trust quickly
- Takes the initiative and confident managing complex or sensitive customer issues with discretion and sound judgement
- Highly organised, professional, and detail-oriented, with excellent spelling and grammar
- Strong understanding of the importance of customer experience as a strategic business function
- Proactive, solutions-focused mindset with the ability to take initiative
- A collaborative team player who thrives in a fast-paced, customer-centric environment
Benefits
- Competitive salary and benefits package
- A collaborative and inclusive work environment
- Potential to grow & develop within a luxury e-commerce group
- Hybrid working (Min 2 days in Central London office)
Customer Experience Agent employer: Hulcan
Contact Detail:
Hulcan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for delivering that luxury-level experience they’re after.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle those complex enquiries with professionalism and empathy.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve resolved tricky customer issues. Be ready to share these stories during interviews to demonstrate your proactive, solutions-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to an elevated customer experience.
We think you need these skills to ace Customer Experience Agent
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for delivering a top-notch customer experience shine through. We want to see how you can embody the luxury service standards we uphold at StudySmarter.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the role. We love seeing how your past roles have prepared you to be a brand ambassador for us!
Be Professional and Polished: Since attention to detail is key in this role, ensure your application is free from typos and grammatical errors. A well-presented application reflects your professionalism and commitment to quality, which we value highly.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and gives you the best chance of standing out in the process!
How to prepare for a job interview at Hulcan
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury brand thoroughly. Understand their values, tone, and what sets them apart in the market. This will help you demonstrate how you can embody their brand as a Customer Experience Agent.
✨Showcase Your Empathy
During the interview, be prepared to discuss how you've handled complex customer issues in the past. Use specific examples that highlight your ability to resolve problems with care and discretion, showcasing your empathy and professionalism.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to refine your responses and build rapport.
✨Highlight Your Organisational Skills
Be ready to talk about how you manage your time and stay organised, especially in a fast-paced environment. Share examples of how you've successfully juggled multiple tasks while maintaining attention to detail, which is crucial for upholding service standards.
