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For Companies At a Glance
- Tasks: Support ecommerce operations, manage product listings, and enhance customer experience.
- Company: Join HUISHAN ZHANG, a luxury fashion house blending Eastern heritage with Western design.
- Benefits: Gain hands-on experience in a dynamic environment with potential for growth.
- Other info: Opportunity to work on exciting ecommerce shoots and collaborate across teams.
- Why this job: Be part of a creative team and influence the online presence of a luxury brand.
- Qualifications: Experience with Shopify and a passion for ecommerce and luxury fashion.
The predicted salary is between 25000 - 35000 £ per year.
Location: London (office based)
About the Brand
HUISHAN ZHANG, the internationally acclaimed luxury fashion house celebrated for its fusion of Eastern heritage and Western design, is seeking a detail-oriented and proactive Ecommerce & Trading Assistant to support daily operations and online performance.
The Role
This is a hands-on role focused on ecommerce trading, site merchandising, and customer experience. You will be responsible for maintaining the website, ensuring stock accuracy, supporting weekly trading updates, and delivering a seamless customer journey. The role also involves supporting ecommerce shoots and ensuring smooth coordination between teams.
Key Responsibilities
- Ecommerce Operations & Trading
- Upload and maintain products on Shopify (imagery, pricing, descriptions, product details)
- Ensure all product data is accurate, consistent, and aligned with brand standards
- Manage Shopify backend including collections, navigation, and homepage updates
- Support weekly trading updates, actively merchandising the website to optimise performance
- Customer Experience
- Manage all customer service queries across ecommerce and social media channels
- Respond promptly and professionally to enquiries (orders, delivery, sizing, returns)
- Maintain a high standard of brand tone and customer care
- Process online returns in line with company T&Cs and ensure items meet QC standards
- Digital Support
- Monitor comments and messages on paid social ads (e.g. Facebook/Instagram)
- Ensure products featured in campaigns are in stock and available online
- Operations Support
- Support the planning and execution of ecommerce shoots, including running orders, sample preparation, and on-set assistance (e.g. dressing models)
- Provide ad hoc support during sample sales and stock takes
- Assist with inventory organisation and general ecommerce operations
About You
- Experience with Shopify
- Strong attention to detail and organisational skills
- A proactive, hands-on approach with the ability to manage multiple tasks
- Excellent written communication and a customer-first mindset
- Interest in ecommerce trading and luxury fashion
Desirable
- Previous experience in fashion or luxury retail
- Understanding of ecommerce merchandising and trading performance
- Basic proficiency in photo and video editing
Ecommerce Assistant in London employer: Huishan Zhang Ltd
Contact Detail:
Huishan Zhang Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Assistant in London
✨Tip Number 1
Get to know the brand inside out! Research HUISHAN ZHANG and understand their style, values, and target audience. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 3
Prepare for practical tasks! Since this role involves hands-on ecommerce operations, be ready to demonstrate your skills with Shopify or discuss how you'd handle specific scenarios related to site merchandising and customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace Ecommerce Assistant in London
Some tips for your application 🫡
Show Your Passion for Ecommerce: When writing your application, let us know why you're excited about ecommerce and luxury fashion. Share any relevant experiences or projects that highlight your interest in the field. We love seeing genuine enthusiasm!
Be Detail-Oriented: Since this role requires a strong attention to detail, make sure your application is free from typos and errors. Double-check your CV and cover letter for consistency and clarity. We appreciate candidates who take pride in their work!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us how you fit into our team and what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Huishan Zhang Ltd
✨Know Your Shopify Inside Out
Since the role involves managing the Shopify backend, make sure you brush up on your Shopify skills. Familiarise yourself with uploading products, managing collections, and updating navigation. Being able to discuss specific features or past experiences with Shopify will show that you're ready to hit the ground running.
✨Showcase Your Attention to Detail
This position requires a strong focus on accuracy and consistency. Prepare examples from your past work where your attention to detail made a difference. Whether it was ensuring product descriptions were spot on or managing stock levels, be ready to highlight how you’ve maintained high standards in your previous roles.
✨Demonstrate Your Customer-Centric Mindset
Customer experience is key for this role, so think about how you've handled customer queries in the past. Be prepared to share specific instances where you went above and beyond to ensure customer satisfaction. This will show that you understand the importance of a seamless customer journey.
✨Express Your Passion for Fashion and Ecommerce
Make sure to convey your genuine interest in luxury fashion and ecommerce trading during the interview. Research HUISHAN ZHANG and be ready to discuss what excites you about their brand and how you can contribute to their online performance. Your enthusiasm can set you apart from other candidates.