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For Companies At a Glance
- Tasks: Support ecommerce operations, manage product listings, and enhance customer experience.
- Company: Join HUISHAN ZHANG, a luxury fashion house blending Eastern heritage with Western design.
- Benefits: Gain hands-on experience in a dynamic environment with potential for growth.
- Other info: Opportunity to work on exciting ecommerce shoots and collaborate across teams.
- Why this job: Be part of a creative team and influence the online presence of a renowned brand.
- Qualifications: Experience with Shopify and a passion for luxury fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: London (office based)
About the Brand
HUISHAN ZHANG, the internationally acclaimed luxury fashion house celebrated for its fusion of Eastern heritage and Western design, is seeking a detail-oriented and proactive Ecommerce & Trading Assistant to support daily operations and online performance.
The Role
This is a hands‑on role focused on ecommerce trading, site merchandising, and customer experience. You will be responsible for maintaining the website, ensuring stock accuracy, supporting weekly trading updates, and delivering a seamless customer journey. The role also involves supporting ecommerce shoots and ensuring smooth coordination between teams.
Key Responsibilities
- Ecommerce Operations & Trading
- Upload and maintain products on Shopify (imagery, pricing, descriptions, product details)
- Ensure all product data is accurate, consistent, and aligned with brand standards
- Manage Shopify backend including collections, navigation, and homepage updates
- Support weekly trading updates, actively merchandising the website to optimise performance
- Manage all customer service queries across ecommerce and social media channels
- Respond promptly and professionally to enquiries (orders, delivery, sizing, returns)
- Maintain a high standard of brand tone and customer care
- Process online returns in line with company T&Cs and ensure items meet QC standards
- Monitor comments and messages on paid social ads (e.g. Facebook/Instagram)
- Ensure products featured in campaigns are in stock and available online
- Support the planning and execution of ecommerce shoots, including running orders, sample preparation, and on-set assistance (e.g. dressing models)
- Provide ad hoc support during sample sales and stock takes
- Assist with inventory organisation and general ecommerce operations
About You
- Experience with Shopify
- Strong attention to detail and organisational skills
- A proactive, hands‑on approach with the ability to manage multiple tasks
- Excellent written communication and a customer‑first mindset
- Interest in ecommerce trading and luxury fashion
Desirable
- Previous experience in fashion or luxury retail
- Understanding of ecommerce merchandising and trading performance
- Basic proficiency in photo and video editing
Ecommerce Assistant employer: Huishan Zhang Ltd
Contact Detail:
Huishan Zhang Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Assistant
✨Tip Number 1
Get to know the brand inside out! Research HUISHAN ZHANG's collections, values, and customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for practical tasks! Since this role involves hands-on ecommerce operations, brush up on your Shopify skills. Maybe even create a mock store to showcase your abilities during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Ecommerce Assistant
Some tips for your application 🫡
Show Your Passion for Ecommerce: When writing your application, let us know why you're excited about ecommerce and luxury fashion. Share any relevant experiences or projects that highlight your enthusiasm and understanding of the industry.
Be Detail-Oriented: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. We want to see that you can maintain high standards in your written communication, just like you would in managing product data.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us how you fit into our team at HUISHAN ZHANG.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step!
How to prepare for a job interview at Huishan Zhang Ltd
✨Know Your Shopify Inside Out
Since the role requires experience with Shopify, make sure you brush up on its features. Familiarise yourself with uploading products, managing collections, and navigating the backend. Being able to discuss specific examples of how you've used Shopify in the past will show your expertise.
✨Showcase Your Attention to Detail
This position demands a keen eye for detail, so prepare to demonstrate this during your interview. Bring examples of how you've maintained accuracy in previous roles, whether it’s through managing product data or ensuring customer queries are handled correctly. Highlighting your organisational skills will set you apart.
✨Emphasise Your Customer-Centric Mindset
The role is all about enhancing the customer experience, so be ready to discuss how you've prioritised customer service in your past jobs. Share specific instances where you went above and beyond to resolve customer issues or improve their journey. This will resonate well with the brand's values.
✨Prepare for Team Collaboration Questions
Given that you'll be coordinating with various teams, think about times when you've successfully worked with others. Be prepared to talk about your role in ecommerce shoots or any collaborative projects. Showing that you can work well in a team will highlight your proactive approach.