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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance client relationships and ensure top-notch service delivery.
- Company: Established logistics business thriving in a fast-paced environment.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Why this job: Make a real impact by driving client satisfaction and commercial success.
- Qualifications: 3+ years in logistics and customer service management with strong leadership skills.
- Other info: Join a vibrant team and develop your career in a supportive environment.
The predicted salary is between 32000 - 48000 £ per year.
Our client, a well-established logistics business operating within a fast-paced environment, is looking to appoint an experienced Services Manager to lead their customer liaison function and strengthen key client relationships. This is a hands-on role focused on client satisfaction, service delivery, and commercial growth, managing a customer-facing team while working closely with senior leadership.
The Role
- Managing and developing strong relationships with new and existing clients
- Leading, coaching, and developing the Customer Liaison team
- Ensuring all client queries are handled professionally and within agreed timescales
- Producing client-facing service and sales reports for senior management
- Analysing customer feedback, identifying trends, and implementing action plans
- Identifying opportunities to improve service levels and increase engagement
- Creating and implementing client service strategies that support revenue growth
- Overseeing the client liaison mailbox and ensuring bookings are secured and processed correctly
- Collaborating with internal departments to deliver a seamless client experience
- Delivering client service presentations and workshops where required
About You
- At least 3 years experience in a logistics / warehousing environment
- At least 3 years experience in a customer service management or supervisory role
- Strong communication and stakeholder management skills
- Excellent problem-solving and decision-making ability
- Experience producing client reports and working to KPIs
- Good knowledge of vehicle capacity, load requirements, and courier operations
- Ability to work calmly under pressure in a fast-paced environment
- Strong leadership skills with the ability to motivate and develop a team
Key Attributes
- Professional, energetic, and highly organised
- Detail-focused with strong time-management skills
- Proactive and solutions-driven
- Confident working both autonomously and as part of a wider team
- Able to represent the business professionally in all client interactions
Client Services Manager employer: Huisartsenpraktijk Nistelrode
Contact Detail:
Huisartsenpraktijk Nistelrode Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and customer service sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or recruiters, be ready to discuss your experience in managing client relationships and leading teams. Prepare some examples of how you've improved service levels or handled tough situations – this will make you stand out!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, especially those that match your experience in logistics and customer service management. Tailor your approach to each company to show you’re genuinely interested!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Client Services Manager role. It shows you're proactive and genuinely interested in the position!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in logistics and customer service management, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've developed client relationships and improved service levels in your previous roles.
Showcase Your Leadership Skills: As a Client Services Manager, you'll be leading a team. Make sure to highlight your leadership experience in your application. Share stories about how you've motivated and developed your team to achieve great results.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Huisartsenpraktijk Nistelrode
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Services Manager. Familiarise yourself with client relationship management, service delivery, and how to analyse customer feedback. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities. Think about times when you've successfully coached or developed a team, especially in a fast-paced environment. Highlight how you motivated your team to achieve KPIs and improve service levels.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you've handled challenging situations in the past. Prepare specific examples where you identified issues, implemented solutions, and improved client satisfaction. This will show your proactive and solutions-driven approach.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company’s client service strategies and how they measure success. This not only shows your interest but also helps you assess if the company is the right fit for you.
