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- Tasks: Drive initiatives in demand management, contract optimisation, and data analysis.
- Company: Join Huhtamaki, a leader in sustainable packaging solutions.
- Benefits: Meaningful work, development opportunities, and a commitment to sustainability.
- Why this job: Make a real impact on food safety and environmental sustainability.
- Qualifications: Bachelor's degree and experience in commercial analysis required.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. You could be part of our vision. We have people on the shop floor producing innovative, sustainable products, and people in offices delivering excellence for our customers. It’s every one of us working together. We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
Your opportunity: We’re looking for a talented Customer Excellence Analyst to drive key initiatives in demand and margin management, contract optimization, and more. You’ll collaborate with sustainability teams to maintain our EPR and tax calculator, helping sales teams navigate evolving regulations and deliver value to customers. Additionally, you’ll play a key role in the critical SalesBI platform migration, ensuring seamless financial and commercial reporting. With your advanced Excel skills, you’ll analyze data and support Voice of Customer, sales capabilities, forecasting and pricing; contributing to key business success.
Where you’ll be: You will be located within a commutable distance to one of our UK sites (Gosport/Blackburn/Belfast), or at our Espoo HQ.
What You’ll Be Doing: Your work as an Analyst will support the team’s 4 main pillars:
- Data and Tools: Lead ongoing and ad-hoc analyses to identify opportunities for profit improvement and increased effectiveness of commercial processes. Drive increased automation within commercial processes and tools to boost efficiency. Collaborate with relevant stakeholders to define requirements for new financial and commercial analysis tools, and support their implementation across the segment. Coordinate margin and opportunity tracking using CRM systems to ensure consistent profit improvement. Train and coach the sales teams to drive adoption and user engagement with digital solutions and improved commercial tools.
- Pricing: Manage and maintain pricing data within the pricing CPQ tool, collaborating with IT as well as MU Pricing Managers to ensure data accuracy. Prepare pricing analytics and ad-hoc reports to inform business decisions and commercial strategies. Report and monitor pricing KPIs across the business, conducting follow-up activities to ensure continuous pricing process improvement.
- Contracts: Support our Customer Excellence Manager in contract management, guaranteeing all contracts are reviewed, approved, and signed per segment policies. Support our Customer Excellence Manager with renewal of contracts or overall contract life cycle management.
- Voice of Customer: Support with annual customer satisfaction survey, more specifically customer data handling in CRM, data preparations and survey invitation building as well as action plan follow up.
What You’ll Bring To The Role: Bachelor’s degree in a relevant field (Economics, Finance, Business Administration). Commercial analyst experience gained in a similar, complex business environment. Very strong IT literacy (MS Office, especially Excel, with a digital mindset). Strong team player with a positive, energetic and proactive approach to tasks as well as ability to work independently and accurately. Capability to work under pressure to tight deadlines. Excellent interpersonal skills to work with various stakeholder groups. Strong communicator; Fluent in both written and spoken English.
What We Offer In Return: A meaningful job: At Huhtamaki, we believe in protecting food, people and the planet. Our innovative and transformative solutions touch the daily lives of people everywhere. Development opportunities: We care for each other – and want our talent to thrive and develop. Responsible employer: Sustainability is embedded in everything we do. We believe diverse teams fuel innovation. We invest in fostering an environment where everyone is safe both psychologically and physically and where diversity and inclusion are promoted through day‑to‑day behaviours, which are reinforced by our policies and practices.
We will be reviewing applications as they are received, so apply now! Join us. Help protect food, people and the planet.
Customer Excellence Analyst in Blackburn employer: Huhtamaki
Contact Detail:
Huhtamaki Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Analyst in Blackburn
✨Tip Number 1
Get to know the company inside out! Research Huhtamaki's mission and values, especially their focus on sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their vision.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to data analysis and customer excellence. Use examples from your past experiences to demonstrate how you can contribute to their goals, especially around profit improvement and contract management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Huhtamaki and making an impact together.
We think you need these skills to ace Customer Excellence Analyst in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Excellence Analyst role. Highlight your relevant experience in data analysis, contract management, and pricing strategies. We want to see how your skills align with our mission at Huhtamaki!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable packaging and how you can contribute to our goals. Let us know what excites you about the role and our company.
Show Off Your Excel Skills: Since advanced Excel skills are a must for this role, don’t forget to mention any specific projects or analyses you've done using Excel. We love seeing how you’ve used data to drive decisions and improve processes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Huhtamaki
✨Know Your Numbers
As a Customer Excellence Analyst, you'll be dealing with data and analytics. Brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in the past. Prepare examples of analyses you've conducted that led to profit improvements or process efficiencies.
✨Understand the Business
Familiarise yourself with Huhtamaki's mission and values, especially their focus on sustainability. Be prepared to discuss how your role as an analyst can contribute to their goals of making packaging recyclable, reusable, or compostable. Show that you’re not just looking for a job, but that you genuinely care about the company's vision.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage contracts, analyse pricing data, or improve customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Team Spirit
This role requires collaboration with various stakeholders. Highlight your experience working in teams and how you’ve successfully trained or coached others. Share specific examples of how you’ve contributed to team success and fostered a positive work environment.