At a Glance
- Tasks: Manage customer accounts and ensure smooth dispatch of goods while supporting the team.
- Company: Join Huhtamaki, a leader in sustainable packaging solutions.
- Benefits: Full-time role with a supportive environment and a focus on health and safety.
- Other info: Dynamic role with opportunities to grow and collaborate with diverse teams.
- Why this job: Make a real impact by helping protect food, people, and the planet.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Service Administrator role at Huhtamaki. Enjoy a career, packaged with care, whilst helping protect food, people and the planet. We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could be part of our vision.
Main Responsibilities:
- Administration of key company accounts for customers with major retail brands.
- Organising the dispatch of finished goods to the end customer which will involve communication with internal and external sources.
- Provide internal support for Commercial Team.
- Co‑ordinate the reduction of finished goods holding.
- Maintain and update customer records.
- Deal efficiently with customer complaints.
- Interface with Production, Scheduling and Quality teams to monitor customer orders.
- Collating and generating internal production requirements.
- Supporting the Customer Service and Supply Chain Teams by carrying out any administrative duties.
- Collate weekly reports using excel to support business requirements.
- To adhere to the Health and Safety policy, following all company policies and procedures that have been put in place to ensure your welfare and that of others.
- Being mindful that the Health, Safety and Wellbeing at work is everyone’s responsibility.
- Assist in the administration of On Time and In Full Deliveries Tracker.
- Assist in the administration of customer satisfaction measurement.
- Attend customer off‑site visits when necessary.
- Liase with multiple supply chain stakeholders.
Join us. Help protect food, people and the planet.
Customer Service Administrator in Belfast employer: Huhtamaki
At Huhtamaki, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises safety and employee well-being. Our commitment to sustainability not only drives our mission but also provides employees with the opportunity to contribute meaningfully to protecting food, people, and the planet. With a focus on professional growth and collaboration across teams, working in Belfast allows you to be part of a global leader in sustainable packaging solutions while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Huhtamaki. A friendly chat can open doors and give you insights that might just land you that Customer Service Administrator role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Huhtamaki’s mission on sustainability and think about how your skills can contribute to their goals. Show them you’re not just another candidate, but someone who truly cares about their vision.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for customer service roles and be ready to discuss how you handle complaints and support teams. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Huhtamaki team and making an impact together.
We think you need these skills to ace Customer Service Administrator in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight relevant experience, especially in administration and customer service, so we can see how you fit into our mission at Huhtamaki.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable packaging and how your skills can help us protect food, people, and the planet. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves liaising with various teams and customers, make sure to demonstrate your communication skills in your application. We want to see examples of how you've effectively handled customer queries or complaints in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Huhtamaki
✨Know the Company Inside Out
Before your interview, take some time to research Huhtamaki and its mission. Understand their commitment to sustainable packaging solutions and how they impact food safety. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Administrator, effective communication is key. Prepare examples of how you've successfully handled customer complaints or liaised with different teams in previous roles. Be ready to demonstrate your ability to communicate clearly and efficiently.
✨Be Excel Savvy
Since you'll be collating reports using Excel, brush up on your spreadsheet skills. Familiarise yourself with functions like VLOOKUP, pivot tables, and data visualisation. Mention any relevant experience you have with these tools during the interview to highlight your readiness for the role.
✨Emphasise Teamwork and Collaboration
Huhtamaki values teamwork, so be prepared to discuss how you've worked collaboratively in past positions. Share specific instances where you supported colleagues or contributed to team goals, especially in a customer service or supply chain context.
