At a Glance
- Tasks: Support customer accounts and manage supply chain activities in a dynamic environment.
- Company: Join Huhtamaki, a leader in sustainable packaging solutions.
- Benefits: Be part of a mission-driven team focused on protecting food and the planet.
- Other info: Flexible working hours and opportunities for career growth await you!
- Why this job: Make a real impact while developing your skills in customer service and administration.
- Qualifications: GCSEs in English and Maths, plus experience in a customer-focused role.
The predicted salary is between 25000 - 30000 € per year.
Enjoy a career, packaged with care, whilst helping protect food, people and the planet. We are a key global provider of sustainable packaging solutions. We're on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could be part of our vision.
Your opportunity: We are currently looking for a Customer Service Administrator. In this position, you will be providing internal and external support in the management of Huhtamaki's supply activities and will be coordinated by the Account Manager. There will be specific requirements to be the liaison point for multiple supply chain stakeholders involved in our developing business.
Where you'll be: You will be located at our Belfast site and you should be within reasonable commuting distance from here.
What you'll be doing:
- Administration of key company accounts for customers with major retail brands.
- Organising the dispatch of finished goods to the end customer which will involve communication with internal and external sources.
- Provide internal support for Commercial Team.
- Co-ordinate the reduction of finished goods holding.
- Maintain and update customer records.
- Deal efficiently with customer complaints.
- Interface with Production, Scheduling and Quality teams to monitor customer orders.
- Collating and generating internal production requirements.
- Supporting the Customer Service and Supply Chain Teams by carrying out any administrative duties.
- Collate weekly reports using excel to support business requirements.
- To adhere to the Health and Safety policy, following all company policies and procedures that have been put in place to ensure your welfare and that of others.
- Assist in the administration of On Time and In Full Deliveries Tracker.
- Assist in the administration of customer satisfaction measurement.
- Attend customer off-site visits when necessary.
- Liaise with multiple supply chain stakeholders.
What you'll bring to the role:
- Experience in a customer focused environment.
- Holds at least 5 GCSEs (or equivalent) at grade C or above including English Language and Mathematics.
- Excellent communicator and presenter, both verbally and written.
- Good computer literacy across a range of packages.
- Innovative, decisive and resourceful in problem solving and process improvement.
- Flexible with regard to working hours.
- Flexibility to travel to other sites and locations as required to meet the demands of the job.
- Focused and results oriented.
- Ability to work in a demanding environment.
- Ability to build key working relationships both internally and externally and with customers and suppliers.
Desirable Criteria:
- Experience of working in a fast-paced manufacturing environment.
- Third level qualification in a relevant discipline.
Go ahead, apply today! If this sounds like a good fit, then we'd love to hear from you. Join us. Help protect food, people and the planet. Enjoy a career, packaged with care.
Customer Service Administrator in Lisburn employer: Huhtamaki Foodservice Delta Ltd
At Huhtamaki, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and growth. Located in Belfast, our team enjoys a collaborative environment where every individual can make a meaningful impact on sustainable packaging solutions. With opportunities for professional development and a commitment to health and safety, we ensure our employees feel valued and empowered in their roles.
Contact Detail:
Huhtamaki Foodservice Delta Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Lisburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to make packaging sustainable and think about how your skills can contribute to that vision. Show them you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Service Administrator, you'll need to be an excellent communicator. Role-play common interview questions with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Huhtamaki and contributing to their mission of protecting food, people, and the planet.
We think you need these skills to ace Customer Service Administrator in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative skills to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to work with Huhtamaki and how you can contribute to our mission. Be genuine and let your personality shine through while keeping it professional.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Huhtamaki Foodservice Delta Ltd
✨Know Your Stuff
Before the interview, make sure you understand Huhtamaki's mission and values. Familiarise yourself with their sustainable packaging solutions and how they impact food safety. This will show your genuine interest in the company and its goals.
✨Showcase Your Communication Skills
As a Customer Service Administrator, communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Be ready to demonstrate your ability to handle complaints and coordinate with various stakeholders.
✨Excel at Excel
Since you'll be collating reports using Excel, brush up on your skills. Be prepared to discuss any relevant experience you have with data management and reporting. If possible, practice creating a simple report to showcase your proficiency during the interview.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you've had to innovate or improve processes in a customer-focused environment. Highlight your resourcefulness and flexibility in adapting to challenges.
