At a Glance
- Tasks: Support customer accounts and manage supply chain activities for a sustainable packaging company.
- Company: Join Huhtamaki, a leader in eco-friendly packaging solutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and impact.
- Other info: Located in Belfast, with a focus on health, safety, and teamwork.
- Why this job: Be part of a mission to protect food, people, and the planet.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 25000 - 30000 £ per year.
Enjoy a career, packaged with care, whilst helping protect food, people and the planet. We are a key global provider of sustainable packaging solutions. We're on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could be part of our vision.
Your opportunity: We are currently looking for a Customer Service Administrator. In this position, you will be providing internal and external support in the management of Huhtamaki's supply activities and will be coordinated by the Account Manager. There will be specific requirements to be the liaison point for multiple supply chain stakeholders involved in our developing business.
Where you'll be: You will be located at our Belfast site and you should be within reasonable commuting distance from here.
What you'll be doing:
- Administration of key company accounts for customers with major retail brands.
- Organising the dispatch of finished goods to the end customer which will involve communication with internal and external sources.
- Provide internal support for Commercial Team.
- Co-ordinate the reduction of finished goods holding.
- Maintain and update customer records.
- Deal efficiently with customer complaints.
- Interface with Production, Scheduling and Quality teams to monitor customer orders.
- Collating and generating internal production requirements.
- Supporting the Customer Service and Supply Chain Teams by carrying out any administrative duties.
- Collate weekly reports using Excel to support business requirements.
- To adhere to the Health and Safety policy, following all company policies and procedures that have been put in place to ensure your welfare and that of others.
- Assist in the administration of On Time and In Full Deliveries Tracker.
- Assist in the administration of customer satisfaction measurement.
- Attend customer off-site visits when necessary.
- Liaise with multiple supply chain stakeholders.
What you'll bring to the role: Experience.
Customer Service Administrator TLNT1_NI in Belfast employer: Huhtamaki Foodservice Delta Ltd
At Huhtamaki, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises safety and employee well-being. Located in Belfast, our team enjoys opportunities for professional growth while contributing to our mission of sustainable packaging solutions that protect food, people, and the planet. Join us to be part of a collaborative environment where your contributions make a meaningful impact every day.
Contact Details:
Huhtamaki Foodservice Delta Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Huhtamaki. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Huhtamaki's mission and values, and think about how your skills can help them achieve their goals. Show them you're not just another candidate.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the Customer Service Administrator role. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Huhtamaki team. Let’s make it happen together!
We think you need these skills to ace Customer Service Administrator TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight relevant experience and skills that match the job description, especially in administration and customer support.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for Huhtamaki. Share your passion for sustainable packaging and how your background aligns with our mission to protect food, people, and the planet.
Showcase Your Communication Skills:Since this role involves liaising with multiple stakeholders, demonstrate your communication skills in your application. Use clear and concise language, and provide examples of how you've effectively communicated in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Huhtamaki Foodservice Delta Ltd
✨Know Your Stuff
Before the interview, make sure you understand Huhtamaki's mission and values. Familiarise yourself with their sustainable packaging solutions and how they impact food safety. This will show your genuine interest in the company and its goals.
✨Showcase Your Communication Skills
As a Customer Service Administrator, you'll be liaising with various stakeholders. Prepare examples of how you've effectively communicated in past roles, especially when dealing with customer complaints or coordinating with teams. This will highlight your ability to handle the responsibilities of the role.
✨Excel at Excel
Since you'll be collating reports using Excel, brush up on your spreadsheet skills. Be ready to discuss any relevant experience you have with data management or reporting. If possible, mention specific functions or tools you’re comfortable with that could benefit the team.
✨Emphasise Teamwork
Huhtamaki values collaboration, so be prepared to talk about your experiences working in teams. Share stories that demonstrate your ability to work well with others, especially in high-pressure situations. This will show that you're a great fit for their team-oriented culture.
