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- Tasks: Lead retail stores, drive sales, and support Store Managers in achieving targets.
- Company: Join HUGO BOSS, a leading premium fashion brand with a dynamic team culture.
- Benefits: Enjoy competitive salary, clothing allowance, company car, and 25 days holiday.
- Why this job: Shape the future of fashion while developing your career in a global environment.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Opportunities for mentorship and professional growth in an inspiring workplace.
The predicted salary is between 36000 - 60000 £ per year.
Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion! At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than employees worldwide and shape your future at HUGO BOSS!
Hugo Boss is a platform of two brands with two lifestyle stories: BOSS and HUGO.
- BOSS: BOSS is for those who lead a self-determined life with style, passion, and purpose. The collections offer dynamic, modern designs to form a complete wardrobe for the inspirational BOSS of today. BOSS is quality casual, chic and restrained elegance paired with a pinch of luxury.
- HUGO: The HUGO collection is created for the rule-breakers who go their own way, offering denim to activewear with individuality and attitude. HUGO is a broad range of commercial and contemporary pieces, reflecting the authentic and unconventional HUGO style.
Reporting to the Retail Director, this field-based role provides a link between the Head Office based Retail Operations team and the stores. The main purpose of the role is to drive the stores in sales and KPI performance whilst ensuring compliance to company procedures and policies and supporting the Store Managers and their teams. Please note, we are open on location, however the role will be primarily based in the Midlands.
What you can expect:
- Overseeing the retail stores in relation to general operation, sales performance and staffing issues
- Ensure effective communication across region through remote management
- Instigating sharing of best practices
- Frequent Store visits, floor walks and store assessments using company tools
- Ensuring that housekeeping is kept to HUGO BOSS standards
- Managing any escalated customer complaints and queries
- Implementing and monitoring of store KPI’s
- Monitoring Stock Loss in conjunction with stock controllers
- Developing action plans to recover any failing store’s, through the analysis of business sales reports. Addressing problem areas and capitalise on opportunities
- Controlling costs through analysis of P&L sheets including payroll spends
- Chair regional manager’s meetings every quarter
- Attend and input to regional Area Manager meetings every quarter
- Working closely with HR department to implement the company’s recruitment & selection process for new and existing stores
- Alongside Head Office Retail Operations team work on new project implementations and follow ups
- Be a mentor to the managers and coach/train the team as and when required.
- Direct Line manager of store managers, including performance management
- Managing Sickness, absence and staff turn over
- Chairing investigation & disciplinary hearings in line with HB UK policy as well as UK employment Law
- Ensure that all stores adhere to policies and procedures in respect of Health & Safety and security within the store.
- Recognising talented staff and developing their skill sets for the next role within the business.
- Liaise between store and Head office teams including B&M, Finance and Shop Construction.
Your profile:
- Understand and represent the brand values
- Excellent communication skills both written and verbal, with all levels within the company
- Pays close attention to detail, accuracy and is very analytical
- Willing to adapt and take on new challenges and driven to continually improve
- Able to handle multiple demands and competing priorities successfully
- Work effectively and efficiently with the ability to establish credibility
- Previous experience in a customer service role is essential
Your benefits:
- Competitive salary and attractive benefits
- Clothing and discount allowance
- Company car
- Access to Health & Wellbeing Services (Headspace App and Retail Trust)
- 25 days holiday per annum plus statutory bank and public holidays
- A supported training programme in the role and development opportunities
- Global career path for specialists and leadership
- International and inspirational working environment with a dynamic work culture
Area Manager - Midlands, Ireland, South West in Birmingham employer: HUGO BOSS
Contact Detail:
HUGO BOSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager - Midlands, Ireland, South West in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HUGO BOSS on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those interviews by researching the latest trends in fashion and retail management. Show us you’re not just passionate about fashion but also know how to drive sales and performance!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with HUGO BOSS’s vision. We want to hear how you can contribute to our team and help us break new ground together.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the HUGO BOSS family!
We think you need these skills to ace Area Manager - Midlands, Ireland, South West in Birmingham
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share your personal style and how it aligns with HUGO BOSS's vision. We want to see your creativity and personality in your words.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Area Manager role. Highlight relevant experience and skills that match the job description. We appreciate attention to detail, so make it clear why you're the perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and enthusiasm without sifting through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at HUGO BOSS
✨Know the Brand Inside Out
Before your interview, dive deep into HUGO BOSS's brand values and product lines. Understand the differences between BOSS and HUGO, and be ready to discuss how you can embody and promote these values in your role as Area Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in mentoring and coaching, as well as how you've driven sales performance and improved KPIs in previous roles. This will demonstrate your capability to manage and inspire store managers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints or underperforming stores. Think of specific situations where you turned challenges into opportunities, and be prepared to outline your thought process and actions taken.
✨Communicate Effectively
Since this role involves liaising between various teams, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would ensure effective communication across regions and how you would handle multiple demands while maintaining attention to detail.