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- Tasks: Lead retail strategy for HUGO BOSS across the UK & Ireland, driving sales and customer experience.
- Company: Join HUGO BOSS, a global leader in premium fashion with a vibrant team culture.
- Benefits: Enjoy competitive salary, attractive benefits, and opportunities for personal growth.
- Why this job: Shape the future of fashion while leading a passionate team in a dynamic environment.
- Qualifications: Proven retail leadership experience, strong financial skills, and a passion for fashion.
- Other info: Be part of a diverse team that values creativity and innovation.
The predicted salary is between 60000 - 80000 £ per year.
Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. Become part of our team of more than 19,000 employees worldwide and shape your future at HUGO BOSS!
The Head of Retail UK and Ireland, reporting to the Retail Director, is responsible for executing the retail strategy for HUGO BOSS UK & Ireland across all formats, including Directly Operated Stores (DOS), Outlets, Airports, and Concessions. This role focuses on delivering the agreed strategic priorities in market, ensuring alignment with the company's objectives and supporting exceptional customer experiences while driving financial and operational excellence.
What you can expect:
- Strategic Leadership
- Drive and implement a comprehensive Retail Strategy, including expansion plans targeting key market locations and ensuring profitable returns.
- Drive the consistent delivery of the brand message across the UK & Ireland marketplace for all HUGO BOSS brands and genders.
- Collaborate with the Retail Director, Managing Director and Leadership Team to identify and execute initiatives that enhance operational excellence and cost efficiency.
- Contribute to the preparation of budgets, forecasts, and reports, supporting the Retail Director in delivering presentations to the global leadership team.
- Sales & Financial Performance
- Accountable for achieving sales, gross margin, and EBIT targets across all stores in the UK & Ireland.
- Drive sales and margin growth, as well as cost control initiatives, in collaboration with Area Managers.
- Monitor and manage controllable expenses, including wages, travel, advertising, and promotions.
- Oversee stock control, inventory management, and adherence to financial targets.
- Operational Excellence
- Devise and implement annual retail business plans in line with the Northern Hub strategy.
- Develop and implement effective retail operations tools, including communication frameworks, policies, and procedures.
- Monitor and report on retail operational issues, ensuring continuous improvement and alignment with global standards.
- Lead the development and implementation of programmes to achieve retail excellence and world-class KPIs.
- Customer Experience
- Foster a culture of exceptional customer service, ensuring stores deliver expertise, efficiency, and alignment with brand values.
- Collaborate with the Retail Operations team to develop and grow a world-class CRM programme, enhancing customer engagement and loyalty.
- Ensure the delivery of a seamless and premium customer experience across all touchpoints, including a customer returns programme that exceeds expectations.
- Team Leadership & Development
- Lead, coach, and develop a high-performing team of Area Managers.
- Establish performance goals for direct reports and monitor progress on a continuous basis.
- Partner with HR to design and implement employee development and training programmes, including leadership, management, and customer service initiatives.
- Conduct appraisals, provide coaching, and support leadership development for direct reports.
- Ensure an effective induction framework is in place for all new team members.
- Collaborate with HR to oversee recruitment for senior vacancies within the team and ensure adherence to all HR policies.
Your profile:
- Significant experience in a senior retail leadership role, preferably within the premium or luxury sector.
- Demonstrated success in managing multi-site retail operations, including DOS, outlets, and concessions.
- Strong financial acumen with experience in budgeting, forecasting, and P&L management.
- Proven ability to develop and implement strategic plans that drive business growth.
- Experience in leading and developing high-performing teams.
- Results-driven with a proven track record of delivering sales and profitability growth in a retail environment.
- Strong leadership and people management skills, with the ability to inspire and motivate teams.
- Strategic thinker with excellent planning and organisational abilities.
- Exceptional communication and interpersonal skills, capable of building relationships at all levels.
- Commercially astute with a deep understanding of retail operations and customer experience.
Benefits:
Competitive salary and attractive benefits.
We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.
Head of Retail - UK & Ireland in London employer: HUGO BOSS UK Limited
Contact Detail:
HUGO BOSS UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail - UK & Ireland in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, and don’t be shy about reaching out to current or former employees at HUGO BOSS. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching HUGO BOSS thoroughly. Understand their brand values, recent initiatives, and market position. This will not only help you answer questions but also show your genuine interest in the company and its vision.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the Head of Retail role. Highlight your leadership skills and past successes in driving sales and operational excellence. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HUGO BOSS team. Let’s make it happen!
We think you need these skills to ace Head of Retail - UK & Ireland in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Retail role. Highlight your leadership experience, financial acumen, and any relevant achievements in retail management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about HUGO BOSS and how your vision aligns with our goals. Be authentic and let your personality come through!
Showcase Your Strategic Thinking: In your application, demonstrate your ability to develop and implement strategic plans. Share examples of how you've driven sales growth or improved operational efficiency in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at HUGO BOSS!
How to prepare for a job interview at HUGO BOSS UK Limited
✨Know the Brand Inside Out
Before your interview, dive deep into HUGO BOSS's brand values, product lines, and recent campaigns. Understanding the essence of both BOSS and HUGO will help you align your answers with their vision and demonstrate your passion for the brand.
✨Showcase Your Leadership Skills
As a Head of Retail, you'll need to lead a diverse team. Prepare examples of how you've successfully managed multi-site operations and developed high-performing teams in the past. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Be Financially Savvy
Brush up on your financial acumen, especially around budgeting, forecasting, and P&L management. Be ready to discuss how you've driven sales growth and managed costs effectively in previous roles, as this will be key to achieving targets at HUGO BOSS.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your strategic thinking and problem-solving abilities. Think about challenges you've faced in retail and how you overcame them, particularly in enhancing customer experience and operational excellence.