At a Glance
- Tasks: Support sales performance and maintain CRM data accuracy in a fast-paced team.
- Company: Join a growing B2B function within Hughes Business in Norwich.
- Benefits: Gain valuable experience in a dynamic environment with career development opportunities.
- Other info: Perfect for those looking to develop commercial expertise in a supportive team.
- Why this job: Make a real impact on customer experience and business operations.
- Qualifications: Attention to detail, organisational skills, and experience with data systems.
The predicted salary is between 30000 - 40000 £ per year.
We are excited to offer the opportunity to join our Hughes Business team as a Business Support Coordinator based in Norwich. This is a key operational role within a growing B2B function, supporting sales performance, pricing accuracy and system integrity across the business. As a central part of our professional and fast-paced team, you will take ownership of core systems and processes, including CRM, EPOS and pricing. Your attention to detail, organisation and commercial awareness will directly support decision-making, customer experience and the smooth running of the department. We are looking for someone who takes pride in accuracy, works with discipline and is motivated by delivering consistent, reliable output. This is an excellent opportunity to develop commercial and systems expertise in a business-facing environment.
What does the role include?
- Maintaining CRM data accuracy, structure and hygiene
- Managing regular data imports and system updates
- Supporting pricing reviews and ensuring competitive positioning
- Creating and maintaining promotions and pricing updates
- Monitoring competitor activity and market trends
- Coordinating EPOS incidents with IT and supporting issue resolution
- Supporting user acceptance testing (UAT) and system changes
- Reviewing delivery costings and maintaining accurate system rules
- Supporting B2B web orders and live customer enquiries where required
- Producing reports and supporting wider commercial projects
What Skills and Experience are required?
- Strong attention to detail and ability to work accurately with data
- Experience working across multiple systems (e.g. EPOS, CRM, reporting tools)
- Good organisational and time management skills
- Ability to manage recurring tasks alongside ad-hoc requests
- Strong analytical and problem-solving ability
- Clear communication with both technical and non-technical colleagues
- Commercial awareness, particularly around pricing and performance
- Experience within retail, B2B or data-driven environments is advantageous
- Exposure to CRM (e.g. HubSpot), Excel or workflow automation is beneficial
CRM Coordinator - ID:331 in Norwich employer: Hughes
As a Driver / Installer with us, you'll join a dynamic team that values your growth and well-being. Our supportive work culture, combined with comprehensive training at our Ipswich centre, ensures you develop the skills needed to excel in your role while enjoying a unique rota system that offers 5 days off every three weeks. With competitive pay and opportunities for extra hours during peak times, we are committed to providing a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Coordinator - ID:331 in Norwich
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Hughes!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace CRM Coordinator - ID:331 in Norwich
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Hughes, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Hughes
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Hughes’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
