Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for healthcare technology and help improve patient outcomes.
- Company: Join a global leader in Clinical Intelligence solutions.
- Benefits: Up to ÂŁ37,000 PA, commission, parking, pension, and growth opportunities.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: IT qualification or degree and strong communication skills required.
- Other info: Dynamic office environment with a supportive team focused on your development.
Support Engineer – Healthcare Technology (Office‑Based)
Join a Global Leader in Clinical Intelligence. We are a market‑leading provider of Clinical Intelligence solutions used in over 95% of UK hospitals and rapidly expanding across Ireland and Australia. Our technology helps clinicians make safer, data‑driven decisions and directly contributes to improved patient outcomes.
We’re growing our Support Engineering team and are looking for an experienced, customer‑focused Support Engineer to join us. If you want to work with technology that genuinely makes a difference in healthcare, this is the role for you.
What You’ll Do
- Handle incoming support calls and provide clear, confident assistance.
- Monitor and respond to support tickets within agreed SLAs.
- Diagnose and resolve technical issues; escalate to development when needed.
- Log, track, and close support cases using Jira.
- Install, configure, and customise applications for new customers.
- Deliver user training sessions to ensure successful onboarding.
- Test and validate bug fixes before they’re released to customers.
- Work collaboratively with a friendly, highly skilled team to support continuous improvement.
What We’re Looking For
- 2+ years' experience in second‑line technical support (desirable).
- An IT qualification or degree (required).
- Confident, clear communicator—especially over the phone.
- Strong problem‑solving skills and a customer‑first mindset.
- Ability to work well in a collaborative, process‑driven environment.
Role Requirements
- Office‑based position – applicants must live within 45 minutes and be able to drive.
- Full right to work in the UK.
Why Join Us?
- Work with technology used across almost every hospital in the UK.
- Be part of a passionate, supportive team that invests in your growth.
- Play a meaningful role in improving patient care and clinical decision‑making.
- Work on interesting, challenging problems with real‑world impact.
If you want to be part of a company making a meaningful impact in healthcare—and you thrive in a dynamic support environment—we’d love to hear from you. Apply today.
Application Support Analyst in Gerrards Cross employer: Hughes Recruits
Contact Detail:
Hughes Recruits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Gerrards Cross
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially how they impact healthcare. This will help you stand out in interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role requires clear and confident communication, try role-playing common support scenarios with a friend. This will help you feel more prepared when handling those tricky support calls.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experience where you’ve successfully resolved technical issues. Be ready to share these stories during your interview to demonstrate your customer-first mindset.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re proactive and eager to join our team. Don’t wait too long—get your application in and let’s make a difference together!
We think you need these skills to ace Application Support Analyst in Gerrards Cross
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and understand what we do. Knowing our mission and values will help you tailor your application and show us why you're a great fit for the team.
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and customer service. Use keywords from the job description to demonstrate that you’ve got the skills we’re looking for. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for healthcare technology and explain how your background makes you the perfect candidate. Keep it concise but engaging—show us your personality!
Apply Early: Don’t wait until the last minute to submit your application. The sooner you apply, the better your chances of being considered for an interview. We’re excited to hear from you, so get your application in through our website today!
How to prepare for a job interview at Hughes Recruits
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to application support. Familiarise yourself with common issues and solutions, especially those relevant to healthcare technology. Being able to discuss specific examples of how you've resolved similar problems in the past will really impress the interviewers.
✨Show Off Your Communication Skills
As a Support Engineer, clear communication is key. Practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with handling support calls and training sessions. This will help you demonstrate your confident, customer-focused approach during the interview.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific support scenarios. Think through potential situations you might face, like diagnosing a technical issue or managing a difficult customer call. Prepare structured responses that highlight your problem-solving skills and customer-first mindset.
✨Research the Company and Its Impact
Take some time to learn about the company’s role in healthcare technology and its impact on patient outcomes. Being able to discuss how their solutions are used in hospitals will show your genuine interest in the position and align with their mission of improving clinical decision-making.
