Despatch Coordinator in Dungannon

About Hughes Group

With over 65 years of experience, Hughes Group is a trusted name in fresh mushrooms and innovative plant-based products across the UK. We work in close partnership with leading retailers and food service providers and are known for our quality, reliability, and customer-first approach. While we're proud of our heritage, our focus is firmly on the future. As a growing FMCG business, we're investing in innovation, sustainability, and most importantly, our people.

As Despatch Coordinator, you'll play a key role in ensuring the accurate and efficient administration of customer despatches within a fast-paced FMCG environment. In this role, you'll prepare despatch documentation, monitor retailer compliance requirements, process Proof of Delivery (POD) records, and investigate customer claims relating to shortages and despatch discrepancies. Working closely with the despatch, transport, and customer service teams, you'll help ensure products are despatched accurately and on time while maintaining the highest standards of accuracy, compliance, and customer service.

Hours: Choice of Tuesday - Saturday or Sunday - Thursday / 0800 - 1700

Salary: Negotiable, dependent on experience

Reports to: Despatch Manager

Location: Dungannon

Key Responsibilities:

• Prepare and process despatch documentation accurately and on time.
• Ensure all customer orders are despatched with the correct paperwork.
• Obtain, record and maintain Proof of Delivery (POD) documentation.
• Monitor retailer portals to confirm deliveries and maintain customer compliance.
• Investigate and resolve customer delivery queries, shortages and claims.
• Liaise with warehouse, transport and sales teams to resolve despatch issues.
• Maintain accurate records of claims, investigations and despatch documentation.
• Identify recurring issues and escalate where appropriate to support continuous improvement.

Essential Criteria:

• Previous experience in an administrative role, ideally within a fast-paced environment.
• Strong IT skills, with proficiency in Microsoft Office and experience using business systems.
• Excellent written and verbal communication skills, with a high standard of spoken and written English.
• Experience communicating professionally with customers or clients by telephone.
• Excellent organisational skills, with exceptional accuracy and attention to detail.
• Strong problem-solving skills, with the ability to use initiative and make informed decisions.
• Ability to prioritise workloads, work accurately under pressure, and meet deadlines.
• A proactive, flexible approach with the ability to work effectively as part of a team and independently.

Desirable Criteria:

• Previous administrative experience within a food manufacturing, logistics, or warehouse environment.
• Experience processing and managing Proof of Delivery (POD) documentation.
• Experience using Warehouse Management Systems (WMS), ERP systems, or similar business software.
• A willingness to learn, develop new skills, and grow within the role.

Benefits:

• Competitive salary package
• Occupational sick pay scheme
• Annual Salary Review
• Employee Assistance Programme for wellbeing support
• Ongoing training and development opportunities
• Free on-site parking
• Positive, inclusive company culture with regular social events (annual BBQ, Christmas party, employee raffle)