At a Glance
- Tasks: Coordinate despatch operations, ensuring accurate documentation and timely deliveries.
- Company: Join Hughes Group, a leader in fresh mushrooms and plant-based products.
- Benefits: Enjoy competitive pay, wellbeing support, and ongoing training opportunities.
- Other info: Work in a positive culture with regular social events and career growth potential.
- Why this job: Be part of a dynamic team making a real impact in the FMCG sector.
- Qualifications: Experience in administration or customer service, with strong IT and communication skills.
About Hughes Group
With over 65 years of experience, Hughes Group is a trusted name in fresh mushrooms and innovative plant-based products across the UK. We work in close partnership with leading retailers and food service providers and are known for our quality, reliability, and customer-first approach. While we’re proud of our heritage, our focus is firmly on the future. As a growing FMCG business, we’re investing in innovation, sustainability, and most importantly, our people.
As Despatch Coordinator, you'll play a key role in ensuring the accurate and efficient administration of customer despatches within a fast-paced FMCG environment. In this role, you'll prepare despatch documentation, monitor retailer compliance requirements, process Proof of Delivery (POD) records, and investigate customer claims relating to shortages and despatch discrepancies. Working closely with the despatch, transport, and customer service teams, you'll help ensure products are despatched accurately and on time while maintaining the highest standards of accuracy, compliance, and customer service.
Hours: Choice of Tuesday - Saturday or Sunday - Thursday / 0800 - 1700
Salary: Negotiable, dependent on experience
Reports to: Despatch Manager
Location: Dungannon
Key Responsibilities:
- Prepare and process despatch documentation accurately and on time.
- Ensure all customer orders are despatched with the correct paperwork.
- Obtain, record and maintain Proof of Delivery (POD) documentation.
- Monitor retailer portals to confirm deliveries and maintain customer compliance.
- Investigate and resolve customer delivery queries, shortages and claims.
- Liaise with warehouse, transport and sales teams to resolve despatch issues.
- Maintain accurate records of claims, investigations and despatch documentation.
- Identify recurring issues and escalate where appropriate to support continuous improvement.
Essential Criteria:
- Previous experience in an administrative role, ideally within a fast-paced environment.
- Strong IT skills, with proficiency in Microsoft Office and experience using business systems.
- Excellent written and verbal communication skills, with a high standard of spoken and written English.
- Experience communicating professionally with customers or clients by telephone.
- Excellent organisational skills, with exceptional accuracy and attention to detail.
- Strong problem-solving skills, with the ability to use initiative and make informed decisions.
- Ability to prioritise workloads, work accurately under pressure, and meet deadlines.
- A proactive, flexible approach with the ability to work effectively as part of a team and independently.
Desirable Criteria:
- Previous administrative experience within a food manufacturing, logistics, or warehouse environment.
- Experience processing and managing Proof of Delivery (POD) documentation.
- Experience using Warehouse Management Systems (WMS), ERP systems, or similar business software.
- A willingness to learn, develop new skills, and grow within the role.
Benefits:
- Competitive salary package
- Occupational sick pay scheme
- Annual Salary Review
- Employee Assistance Programme for wellbeing support
- Ongoing training and development opportunities
- Free on-site parking
- Positive, inclusive company culture with regular social events (annual BBQ, Christmas party, employee raffle)
Despatch Coordinator employer: Hughes Group
Hughes Group is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and development. With fantastic working hours and a commitment to innovation and sustainability, our HGV Class 1 Drivers enjoy competitive pay, ongoing training opportunities, and a vibrant company culture filled with social events. Join us in Dungannon and be part of a forward-thinking team dedicated to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Despatch Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Hughes Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Hughes Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Hughes Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Despatch Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Hughes Group:This is your chance to really connect with the team at Hughes Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Hughes Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Hughes Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Hughes Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Hughes Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
