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For Companies At a Glance
- Tasks: Be the friendly face for patients, guiding them to the right care and support.
- Company: Join a supportive GP practice with a focus on patient care and teamwork.
- Benefits: Training provided, career progression opportunities, and a welcoming work environment.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Good communication skills and a passion for helping others; training available.
- Other info: Flexible roles across two sites with a friendly, multidisciplinary team.
The predicted salary is between 24000 - 36000 £ per year.
Hughenden Valley Surgery is seeking a reliable, motivated, and patient-focused Care Navigator to join our reception and patient support team. We are a two-site GP practice (Hughenden Valley Surgery and Chequers Surgery, Prestwood) caring for approximately 12,500 patients. Care Navigators provide the first point of contact for patients and play a key role in directing people to the most appropriate service or clinician. The postholder will work across both sites and will also work closely with our in-house dispensing pharmacy to support patient enquiries and medication management processes.
Main duties of the job
- Provide a welcoming, professional first point of contact for patients in person and by telephone
- Use care navigation protocols to signpost patients to appropriate clinicians, services, or external providers
- Book, amend, and manage appointments using the practice clinical system
- Support the dispensary team with medication queries, messages, and workflow where appropriate
- Process prescription requests, forms, registrations, and general administrative tasks
- Assist patients with NHS App usage, online consultation platforms, and digital prescription services
- Maintain patient confidentiality in accordance with GDPR and NHS Information Governance
- Work as part of the wider administrative and multidisciplinary team to ensure smooth service delivery
- Participate in mandatory training, team meetings, and service improvement initiatives
- Provide flexible cover to support both practice sites when required
About us
- Two-site GP practice: Hughenden Valley Surgery and Chequers Surgery (Prestwood)
- Approximately 12,500 patients
- Multidisciplinary team including GPs, nurses, HCAs, pharmacists, physiotherapists, and an in-house dispensing pharmacy
- Supportive, friendly working environment with clear development pathways
Job responsibilities
- Excellent communication and interpersonal skills
- Good IT skills and ability to learn new systems
- Ability to remain calm under pressure
- Strong organisation and attention to detail
- Professional, compassionate, and patient-centred
- Ability to follow protocols and use initiative appropriately
- Ability to work across both practice sites
- Previous experience working in a GP practice (training can be provided)
- Experience using EMIS Web and/or Docman
- Understanding of care navigation and primary care pathways
- Experience working in a dispensary or pharmacy environment
Training and Development
Training will be provided for EMIS Web, Docman, care navigation, digital support and dispensary-related processes. There are opportunities to progress into:
- Senior administrator / lead care navigator roles
- Phlebotomy training
- Clinical support roles
Other Information
The postholder must maintain strict confidentiality, undertake mandatory training, and comply with all practice policies and NHS requirements.
Person Specification
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure
- Strong organisational skills and attention to detail
- Ability to follow protocols and use initiative appropriately
- Compassionate, professional, and patient-centred approach
- Ability to work across both practice sites as required
- Commitment to confidentiality and GDPR compliance
- Willingness to undertake additional training (e.g., secretarial work, phlebotomy, digital support, care navigation, leadership)
- Interest in career progression within the practice
Qualifications
- Good general level of education (GCSE or equivalent)
- Good standard of written and spoken English
- Training or certification in customer service or administration
- EMIS Web or Docman training (training can be provided)
- Care Navigation training (can be provided)
Experience
- Experience in a customer-facing or administrative role
- Experience using computer systems and digital tools
- Experience working as part of a team
- Experience managing busy or challenging situations
- Experience working in a GP surgery or NHS environment
- Experience using EMIS Web and/or Docman
- Experience working with or supporting a dispensing pharmacy
- Experience supporting patients with NHS App or online consultation systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator / Medical Receptionist in High Wycombe employer: Hughenden Valley Surgeries
Contact Detail:
Hughenden Valley Surgeries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator / Medical Receptionist in High Wycombe
✨Tip Number 1
Get to know the practice! Research Hughenden Valley Surgery and Chequers Surgery, and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with common scenarios you might face, like handling patient queries or directing them to the right service.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at the surgery or in similar roles. They can provide insider tips on what the practice values and what to expect during the hiring process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This not only streamlines the process but also shows your enthusiasm for joining our team. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Care Navigator / Medical Receptionist in High Wycombe
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for patient care and your motivation to join our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Care Navigator role. Mention any relevant experience in customer service or working in a healthcare setting to catch our eye!
Showcase Your Skills: We’re looking for excellent communication and organisational skills, so be sure to provide examples of how you've demonstrated these in previous roles. This will help us see how you can contribute to our friendly and supportive environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hughenden Valley Surgeries
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Care Navigator. Familiarise yourself with care navigation protocols and how they apply to patient interactions. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Practice Your Communication Skills
As a Care Navigator, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate patient interactions, which will help you feel more comfortable during the actual interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially in a busy environment like a GP practice. Think of specific examples where you've successfully handled multiple tasks or dealt with challenging situations while maintaining a calm demeanour.
✨Demonstrate Your Team Spirit
Hughenden Valley Surgery values teamwork, so be ready to share experiences where you've worked collaboratively with others. Highlight your ability to support colleagues and contribute to a positive working environment, as this will resonate well with the interviewers.
