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- Tasks: Manage client communications and oversee support team operations for diverse projects.
- Company: Join Huge, a leading design and technology company with a focus on innovation.
- Benefits: Hybrid work model, inclusive culture, and opportunities for professional growth.
- Why this job: Be the voice of clients and help them succeed with cutting-edge digital solutions.
- Qualifications: Experience in client-facing roles and familiarity with digital platforms preferred.
- Other info: Dynamic, fast-paced environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Location: This position is Hybrid within London, UK.
Our managed service practice is a virtual operations team that provides end-to-end support for our clients so that they can achieve their business outcomes 24/7. Our support capabilities span the Adobe, Salesforce, and Drupal platforms from technical development perspectives as well as integrated marketing.
Our team make-up is diverse including customer success managers, technical leads, developers, analysts across business, technology and testing as well as integrated marketing specialists. Our team members work across multiple client projects at once requiring them to have strong organization and communication skills. Every problem that comes our way is unique, requiring our team members to have an analytical mind, a passion for problem solving, and a willingness to jump in to support fellow team members.
What you’ll be doing:
- Manage daily client communications via email and virtual meetings
- Manage day-to-day operations of the support team including:
- Overseeing support ticket lifecycle from client submission to completion
- Prioritization of tickets assigned to delivery team members
- Management of release calendar per client account
- Led monthly backlog grooming sessions to confirm scope/priority per client account
- Oversee the on-call schedule
- Manage all communications during Severity 1 and 2 after hours support situations
- Monitor monthly hours burned per client account including:
- Flagging when support team is nearing monthly hour max
- Track client approval for overage hour spend
What we’d like to see:
- Experience in a client-facing role such as Customer Success Manager, Account Manager, Project Manager, or Operations Manager
- Experience supporting or working with digital platforms such as Adobe Experience Cloud, Salesforce, or Drupal
- A background in digital marketing, web development, or technical support environments
- Familiarity with agile methodologies and working in cross-functional teams
- Proven ability to manage multiple workstreams and client accounts simultaneously
- Strong communication and presentation skills—both written and verbal
- Comfortable working in a fast-paced, collaborative, and occasionally ambiguous environment
- A proactive, solution-oriented mindset with a passion for helping clients succeed
About Huge:
Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.
Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.
Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.
Customer Success Manager employer: Huge
Contact Detail:
Huge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in customer success roles. Ask them about their experiences and any tips they might have for landing a role at Huge.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and culture. Familiarise yourself with their projects and how they align with your skills in digital platforms like Adobe and Salesforce. This will help you stand out!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you’ve tackled client issues or improved processes. This is key for a Customer Success Manager role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Huge.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with client communications and digital platforms like Adobe or Salesforce, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. We want to see how well you can articulate your thoughts, so don’t hold back on showcasing your written skills!
Demonstrate Problem-Solving Abilities: We love a proactive mindset! Share examples of how you've tackled challenges in previous roles. This will help us see your analytical skills and passion for helping clients succeed, which are crucial for this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Huge
✨Know Your Platforms
Familiarise yourself with Adobe, Salesforce, and Drupal. Understand their functionalities and how they can help clients achieve their goals. This knowledge will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves managing client communications, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled client interactions in the past, especially during challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled unique problems. Highlight your analytical mindset and how you approach challenges creatively. This will resonate well with the team’s focus on supporting clients through diverse issues.
✨Emphasise Organisational Skills
With multiple workstreams to manage, showcase your ability to prioritise tasks effectively. Bring examples of how you've juggled various projects or responsibilities simultaneously, ensuring nothing falls through the cracks.
