At a Glance
- Tasks: Deliver exceptional customer service across various platforms and create memorable experiences.
- Company: Join Huel, a vibrant company that values diversity and innovation.
- Benefits: Enjoy hybrid working, 30 days leave, free products, and wellness perks.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Proactive attitude, excellent communication skills, and attention to detail required.
The predicted salary is between 24000 - 36000 £ per year.
Hey! We're Huel, and we're pleased to meet you 👋
Our culture thrives on high performance, and we set the bar high for new Hueligans who join us.
We invite you to read the advert below for our new Customer Experience Executive (6 month FTC) position to understand the role, and explore our 7 Huel values before applying to ensure we have the right working environment for you!
The role
Our CX team is the eyes and ears of Huel. They’re the first to know what our Hueligans are thinking and feeling and nobody knows what they want from Huel more than a Hueligan, right? We have a customer strategy that puts our community at the heart of everything we do. As we grow on our journey to become the world’s No.1 complete nutrition brand, it’s vital we deliver exceptional service that reflects the care and quality behind our products - and that’s where you come in!
We’re looking for a proactive, engaging, and passionate Customer Experience Executive to join our Tring, Hertfordshire office, for a 6 month FTC.
We’re a 7-day-a-week business, and this role follows a mix of shift patterns. Our earliest shift starts at 7am and the latest finishes at 7pm, with weekend working expected around 1 in every 5 weekends.
Here’s an insight into what you’ll get up to:
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First and foremost, delivering world-class service to every Hueligan, providing thoughtful, personalised support across email, live chat, WhatsApp, phone and review platforms.
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Responding to queries big and small: product advice, subscription tweaks, technical troubleshooting, delivery issues or returns - you're ready to jump in and help.
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Bringing Huel’s tone of voice to life in every message: positive, clear, friendly and informed, with a professional human touch, and tailored to the individual.
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Managing your own performance: striking the right balance between quality and efficiency so our Hueligans aren’t left waiting, and always walk away with a great experience.
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Spotting opportunities to surprise and delight our Hueligans, because great service isn’t just about solving problems, it’s about creating memorable moments when it counts.
Not yet sure if this is the right role for you? Click HEREto read a more detailed job description.
What we're looking for in you
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A self-starting attitude - you take ownership of your work, stay proactive, and consistently look for ways to improve.
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Learning Agility - you pick things up quickly and demonstrate what you’ve learned through the quality and consistency of your work.
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Attention to Detail - you have a sharp eye for detail and notice gaps or inconsistencies that could impact the customer experience.
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Brilliant communication skills - written and verbal. You’re clear, friendly, and never robotic.
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Taking accountability for meeting daily and weekly targets, ensuring you're contributing to both individual and team KPIs around quality, speed, and customer outcomes.
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Strong time management - you stay on top of your schedule, manage your workload effectively, and deliver consistently throughout the day.
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Fluency in English is essential, along with excellent written and verbal communication skills.
And as always, we’re on the lookout for new Hueligans who love a fast-paced environment and are always striving to be their best. We want people who aren’t afraid to think differently and push boundaries. If you’re all about setting big goals and believe that amazing things happen through creativity and teamwork, you’ll fit right in at Huel!
What do we offer in return?
We know that at times, our teams face demanding pressures, and exceptional effort deserves meaningful rewards. That's why we've created a world-class perks and benefits program designed to support our Hueligans in achieving their best, both professionally and personally, while celebrating the global impact they're making!
🕖 Hybrid working - We spend Mondays, Tuesdays and Thursdays in the office together. The remaining two days have the option to be worked from home.
🌴 30 days annual leave PLUS bank holidays – pro-rated for the 6-month FTC
🥤 Free Huel to keep you going
🏖️ 2 weeks a year to work remotely from anywhere!
🐾 Dog friendly
🙋 Paid Volunteering Days
🏋️ Free on-site gym with free classes, and we will give you your own nutrition plan
🧘 Free on-site wellness area offering infrared saunas and an ice bath🧘
🧠 Free 1-on-1 therapy provided by Self-Space.
🏥 Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary
💸 Paid Employee Referral Scheme
🎉 Biannual events to celebrate success - Have you heard about Huelchella?
We are Hueligans
We know diversity isn’t just important... it’s essential. It makes us stronger, sharper, and better at what we do. At Huel, we’re about people, not just sustainable nutrition - real people with different backgrounds, experiences, and perspectives.
We celebrate what makes each of us unique and we actively bring together Hueligans from all walks of life. Because whilst we share the same7 values, it’s our differences that power our thinking, challenge our ideas, and help us build better products for a global community.
Belonging matters here. So does fairness. We want every Hueligan to have the opportunity to thrive, contribute, and be heard - no matter where they come from or what path they’ve taken to get here.
We don’t just welcome diversity of thought…we go looking for it!
Meet our teamshere.
Customer Experience Executive (6 month FTC) in Tring employer: Huel
At Huel, we pride ourselves on being an exceptional employer that fosters a high-performance culture while prioritising employee well-being and growth. Our Lead Data Engineer role offers the chance to lead a dynamic team in a collaborative environment, with benefits like hybrid working, generous annual leave, wellness initiatives, and opportunities for personal development. Join us in a dog-friendly office where creativity and teamwork are celebrated, and be part of a diverse community that values every Hueligan's unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive (6 month FTC) in Tring
✨Tip Number 1
Get to know Huel and its products inside out! Familiarise yourself with their customer service style and the kind of queries they handle. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be representing Huel's friendly and positive tone, try role-playing common customer scenarios with friends or family. This will help you sound natural and confident when discussing how you'd handle customer interactions.
✨Tip Number 3
Show off your proactive side! Think of examples from your past experiences where you've taken initiative to improve customer experiences or solve problems. Be ready to share these stories during your interview to demonstrate your self-starting attitude.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining the Huel family and ready to embrace the fast-paced environment we thrive in.
We think you need these skills to ace Customer Experience Executive (6 month FTC) in Tring
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer experience shine through. We want to see that you’re genuinely excited about helping Hueligans and making their day a little brighter!
Be Personal and Engaging:Remember to keep your tone friendly and approachable, just like we do at Huel. Use clear language and avoid sounding robotic—show us your personality in your writing!
Highlight Relevant Skills:Make sure to showcase your communication skills and any experience you have in customer service. We love seeing examples of how you've made a positive impact on customers in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Huel
✨Know Huel Inside Out
Before your interview, make sure you research Huel thoroughly. Understand their products, values, and customer service approach. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for a Customer Experience Executive, practice articulating your thoughts clearly and positively. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues.
✨Demonstrate Proactivity
Huel is looking for someone with a self-starting attitude. Prepare examples of times when you took initiative to improve a process or enhance customer satisfaction. This will highlight your proactive nature and fit for the fast-paced environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about potential queries related to product advice, delivery issues, or returns. Practising your responses will help you feel more confident and ready to impress during the interview.
