At a Glance
- Tasks: Deliver exceptional customer service and support to our Huel community in German and English.
- Company: Join Huel, a vibrant brand on a mission to revolutionise nutrition.
- Benefits: Enjoy hybrid working, 30 days leave, free Huel, wellness perks, and more!
- Other info: Dynamic team culture with opportunities for personal growth and fun events.
- Why this job: Be the voice of Huel, making a real difference in customer experiences.
- Qualifications: Fluency in German and English, strong communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Hey! We’re Huel, and we’re pleased to meet you. Our culture thrives on high performance, and we set the bar high for new Hueligans who join us. We invite you to read the advert below for our new German Speaking Customer Experience Executive (6‑month FTC) position to understand the role and explore our 7 Huel values before applying.
The role
Our CX team is the eyes and ears of Huel. They’re the first to know what our Hueligans are thinking and feeling, and nobody knows what they want from Huel more than a Hueligan. We have a customer strategy that puts our community at the heart of everything we do. As we grow on our journey to become the world’s No.1 complete nutrition brand, it’s vital we deliver exceptional service that reflects the care and quality behind our products —and that’s where you come in! We’re looking for a proactive, engaging, and passionate Customer Experience Executive to join our Tring, Hertfordshire team for a 6‑month fixed‑term contract. You’ll need to be fluent in both spoken and written German and ready to deliver an outstanding experience to our customers. We’re a 7‑day‑a‑week business, and this role follows a mix of shift patterns. Our earliest shift starts at 7 am and the latest finishes at 7 pm, with weekend working expected around 1 in every 5 weekends.
Responsibilities
- Delivering world‑class service to every Hueligan, providing thoughtful, personalised support across email, live chat, WhatsApp, phone and review platforms.
- Responding to queries big and small: product advice, subscription tweaks, technical troubleshooting, delivery issues or returns.
- Bringing Huel’s tone of voice to life in every message: positive, clear, friendly and informed, with a professional human touch and tailored to the individual.
- Managing your own performance: striking the right balance between quality and efficiency so our Hueligans aren’t left waiting, and always walk away with a great experience.
- Spotting opportunities to surprise and delight our Hueligans, because great service isn’t just about solving problems, it’s about creating memorable moments when it counts.
What we’re looking for
- You’ll need to be fluent in German & English with strong written skills.
- A self‑starting attitude – you take ownership of your work, stay proactive, and consistently look for ways to improve.
- Learning agility – you pick things up quickly and demonstrate what you’ve learned through the quality and consistency of your work.
- Attention to detail – you have a sharp eye for detail and notice gaps or inconsistencies that could impact the customer experience.
- Brilliant communication skills – written and verbal. You’re clear, friendly and never robotic.
- Accountability for meeting daily and weekly targets, ensuring you’re contributing to both individual and team KPIs around quality, speed and customer outcomes.
- Strong time management – you stay on top of your schedule, manage your workload effectively, and deliver consistently throughout the day.
Benefits
- Hybrid working – we spend Mondays, Tuesdays and Thursdays in the office together. The remaining two days have the option to be worked from home.
- 30 days annual leave PLUS bank holidays.
- Free Huel to keep you going.
- Two weeks a year to work remotely from anywhere – one week in summer and one week at Christmas.
- Dog friendly.
- Paid volunteering days.
- Free on‑site gym with free classes, and we will give you your own nutrition plan.
- Free on‑site wellness area offering infrared saunas and an ice bath.
- Free 1‑on‑1 therapy provided by Self‑Space.
- Private medical and health insurance for you and your loved ones, including free life insurance covering up to 4× your salary.
- Electric car scheme with on‑site charging.
- Cycle‑to‑work scheme.
- Enhanced family leave.
- Workplace nursery scheme.
- Huel Academy.
- Paid employee referral scheme.
- Biannual events to celebrate success.
We are Hueligans – diversity isn’t just important; it’s essential, and it makes us stronger. We’re all about embracing our differences, celebrating what makes us unique, and bringing together Hueligans from all walks of life. Whilst we all share the 7 values of Huel, it’s our individual differences that truly enhance our culture of belonging. We seek out Hueligans from around the world, encouraging authenticity, diverse views, and fresh ideas to create products that our global customers love.
Customer Experience Executive - German Speaking (6 month FTC) employer: Huel
At Huel, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in Tring, Hertfordshire. Our commitment to employee well-being is reflected in our generous benefits package, including hybrid working options, extensive annual leave, and wellness initiatives like free therapy and gym access. We actively support personal and professional growth through the Huel Academy and celebrate our successes with engaging events, making Huel a truly rewarding place to work for those passionate about customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive - German Speaking (6 month FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Huel.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Huel. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Executive - German Speaking (6 month FTC)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Huel.
How to prepare for a job interview at Huel
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Huel's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Huel offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
