At a Glance
- Tasks: Deliver exceptional customer service and support to our Huel community in German.
- Company: Join Huel, a vibrant brand on a mission to revolutionise nutrition.
- Benefits: Enjoy hybrid working, 30 days leave, free Huel, and wellness perks.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be the voice of Huel and create memorable experiences for our customers.
- Qualifications: Fluent in German and English with strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Customer Experience Executive – German Speaking (6‑month FTC)
Hey! We’re Huel, and we’re pleased to meet you 👋 Our culture thrives on high performance, and we set the bar high for new Hueligans who join us.
We invite you to read the advert below for our new German Speaking Customer Experience Executive (6‑month FTC) position to understand the role and explore our 7 Huel values before applying.
The role
Our CX team is the eyes and ears of Huel. They’re the first to know what our Hueligans are thinking and feeling, and nobody knows what they want from Huel more than a Hueligan. We have a customer strategy that puts our community at the heart of everything we do. As we grow on our journey to become the world’s No.1 complete nutrition brand, it’s vital we deliver exceptional service that reflects the care and quality behind our products—and that’s where you come in!
We’re looking for a proactive, engaging, and passionate Customer Experience Executive to join our Tring, Hertfordshire team for a 6‑month fixed‑term contract. You’ll need to be fluent in both spoken and written German and ready to deliver an outstanding experience to our customers.
We’re a 7‑day‑a‑week business, and this role follows a mix of shift patterns. Our earliest shift starts at 7 am and the latest finishes at 7 pm, with weekend working expected around 1 in every 5 weekends.
Responsibilities
- Delivering world‑class service to every Hueligan, providing thoughtful, personalised support across email, live chat, WhatsApp, phone and review platforms.
- Responding to queries big and small: product advice, subscription tweaks, technical troubleshooting, delivery issues or returns.
- Bringing Huel’s tone of voice to life in every message: positive, clear, friendly and informed, with a professional human touch and tailored to the individual.
- Managing your own performance: striking the right balance between quality and efficiency so our Hueligans aren’t left waiting, and always walk away with a great experience.
- Spotting opportunities to surprise and delight our Hueligans, because great service isn’t just about solving problems, it’s about creating memorable moments when it counts.
What we’re looking for
- You’ll need to be fluent in German & English with strong written skills.
- A self‑starting attitude – you take ownership of your work, stay proactive, and consistently look for ways to improve.
- Learning agility – you pick things up quickly and demonstrate what you’ve learned through the quality and consistency of your work.
- Attention to detail – you have a sharp eye for detail and notice gaps or inconsistencies that could impact the customer experience.
- Brilliant communication skills – written and verbal. You’re clear, friendly and never robotic.
- Accountability for meeting daily and weekly targets, ensuring you’re contributing to both individual and team KPIs around quality, speed and customer outcomes.
- Strong time management – you stay on top of your schedule, manage your workload effectively, and deliver consistently throughout the day.
Benefits
- 🕖 Hybrid working – we spend Mondays, Tuesdays and Thursdays in the office together. The remaining two days have the option to be worked from home.
- 🌴 30 days annual leave PLUS bank holidays.
- 🥤 Free Huel to keep you going.
- 🏖️ Two weeks a year to work remotely from anywhere – one week in summer and one week at Christmas.
- 🐾 Dog friendly.
- 🙋 Paid volunteering days.
- 🏋️ Free on‑site gym with free classes, and we will give you your own nutrition plan.
- 🧘 Free on‑site wellness area offering infrared saunas and an ice bath.
- 🧠 Free 1‑on‑1 therapy provided by Self‑Space.
- 🏥 Private medical and health insurance for you and your loved ones, including free life insurance covering up to 4× your salary.
- ⚡ Electric car scheme with on‑site charging.
- 🚴 Cycle‑to‑work scheme.
- 🤰 Enhanced family leave.
- 👪 Workplace nursery scheme.
- 🎓 Huel Academy.
- 💸 Paid employee referral scheme.
- 🎉 Biannual events to celebrate success – have you heard about Huelchella?
We are Hueligans – diversity isn’t just important; it’s essential, and it makes us stronger. We’re all about embracing our differences, celebrating what makes us unique, and bringing together Hueligans from all walks of life. Whilst we all share the 7 values of Huel, it’s our individual differences that truly enhance our culture of belonging. We seek out Hueligans from around the world, encouraging authenticity, diverse views, and fresh ideas to create products that our global customers love.
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Customer Experience Executive - German Speaking (6 month FTC) in Tring employer: Huel
At Huel, we pride ourselves on being an exceptional employer that fosters a high-performance culture while prioritising employee well-being and growth. Our Lead Data Engineer role offers the chance to lead a dynamic team in a collaborative environment, with benefits like hybrid working, generous annual leave, wellness initiatives, and opportunities for personal development. Join us in a dog-friendly office where creativity and teamwork are celebrated, and be part of a diverse community that values every Hueligan's unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive - German Speaking (6 month FTC) in Tring
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Executive - German Speaking (6 month FTC) in Tring
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huel:Your cover letter is your chance to shine! Tell us why you want to work at Huel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huel!
How to prepare for a job interview at Huel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
