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- Tasks: Deliver exceptional customer service and support to our Huel community in German.
- Company: Join Huel, a vibrant brand on a mission to revolutionise nutrition.
- Benefits: Enjoy hybrid working, 30 days leave, free Huel, and wellness perks.
- Why this job: Be the voice of Huel and create memorable experiences for our customers.
- Qualifications: Fluent in German and English with strong communication skills.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Customer Experience Executive – German Speaking (6‐month FTC)Hey! We\’re Huel, and we\’re pleased to meet you Our culture thrives on high performance, and we set the bar high for new Hueligans who join us.
We invite you to read the advert below for our new German Speaking Customer Experience Executive (6‐month FTC) position to understand the role and explore our 7 Huel values before applying.
The roleOur CX team is the eyes and ears of Huel. They\’re the first to know what our Hueligans are thinking and feeling, and nobody knows what they want from Huel more than a Hueligan. We have a customer strategy that puts our community at the heart of everything we do. As we grow on our journey to become the world\’s No.1 complete nutrition brand, it\’s vital we deliver exceptional service that reflects the care and quality behind our products —and that\’s where you come in!
We\’re looking for a proactive, engaging, and passionate Customer Experience Executive to join our Tring, Hertfordshire team for a 6‐month fixed‐term contract . You\’ll need to be fluent in both spoken and written German and ready to deliver an outstanding experience to our customers.
We\’re a 7‐day‐a‐week business, and this role follows a mix of shift patterns. Our earliest shift starts at 7 am and the latest finishes at 7 pm, with weekend working expected around 1 in every 5 weekends.
Responsibilities
Delivering world‐class service to every Hueligan, providing thoughtful, personalised support across email, live chat, WhatsApp, phone and review platforms.
Responding to queries big and small: product advice, subscription tweaks, technical troubleshooting, delivery issues or returns.
Bringing Huel\’s tone of voice to life in every message: positive, clear, friendly and informed, with a professional human touch and tailored to the individual.
Managing your own performance: striking the right balance between quality and efficiency so our Hueligans aren\’t left waiting, and always walk away with a great experience.
Spotting opportunities to surprise and delight our Hueligans, because great service isn\’t just about solving problems, it\’s about creating memorable moments when it counts.
What we\’re looking for
You\’ll need to be fluent in German & English with strong written skills.
A self‐starting attitude – you take ownership of your work, stay proactive, and consistently look for ways to improve.
Learning agility – you pick things up quickly and demonstrate what you\’ve learned through the quality and consistency of your work.
Attention to detail – you have a sharp eye for detail and notice gaps or inconsistencies that could impact the customer experience.
Brilliant communication skills – written and verbal. You\’re clear, friendly and never robotic.
Accountability for meeting daily and weekly targets, ensuring you\’re contributing to both individual and team KPIs around quality, speed and customer outcomes.
Strong time management – you stay on top of your schedule, manage your workload effectively, and deliver consistently throughout the day.
Benefits
Hybrid working – we spend Mondays, Tuesdays and Thursdays in the office together. The remaining two days have the option to be worked from home.
30 days annual leave PLUS bank holidays.
Free Huel to keep you going.
️ Two weeks a year to work remotely from anywhere – one week in summer and one week at Christmas.
Dog friendly.
Paid volunteering days.
️ Free on‐site gym with free classes, and we will give you your own nutrition plan.
Free on‐site wellness area offering infrared saunas and an ice bath.
Free 1‐on‐1 therapy provided by Self‐Space .
Private medical and health insurance for you and your loved ones, including free life insurance covering up to 4× your salary.
Electric car scheme with on‐site charging.
Cycle‐to‐work scheme.
Enhanced family leave.
Workplace nursery scheme.
Huel Academy.
Paid employee referral scheme.
Biannual events to celebrate success – have you heard about Huelchella?
We are Hueligans – diversity isn\’t just important; it\’s essential, and it makes us stronger. We\’re all about embracing our differences, celebrating what makes us unique, and bringing together Hueligans from all walks of life. Whilst we all share the 7 values of Huel, it\’s our individual differences that truly enhance our culture of belonging. We seek out Hueligans from around the world, encouraging authenticity, diverse views, and fresh ideas to create products that our global customers love.
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Customer Experience Executive - German Speaking (6 month FTC) employer: Huel
Contact Detail:
Huel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive - German Speaking (6 month FTC)
✨Tip Number 1
Get to know Huel inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your passion and understanding of what makes Huel tick.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills. Try role-playing customer scenarios in German to get comfortable with the kind of queries you might face.
✨Tip Number 3
Be proactive during your interview! Think of ways you can surprise and delight customers, just like Huel wants. Share your ideas on how to create memorable moments for Hueligans.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Huel family. Let’s make it happen!
We think you need these skills to ace Customer Experience Executive - German Speaking (6 month FTC)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and delivering exceptional customer experiences.
Tailor Your Message: Make sure to customise your application to reflect our values and the specific requirements of the Customer Experience Executive role. Highlight your relevant skills and experiences that align with what we’re looking for.
Be Clear and Friendly: Remember, we value communication that’s positive and clear. Use a friendly tone in your written application, just like you would when interacting with our Hueligans. Show us your personality!
Proofread, Proofread, Proofread!: Before hitting send, double-check your application for any typos or errors. Attention to detail is key, and we want to see that you take pride in your work. A polished application speaks volumes!
How to prepare for a job interview at Huel
✨Know Your Huel Values
Before the interview, take some time to familiarise yourself with Huel's 7 values. This will not only help you understand the company culture but also allow you to align your answers with what they stand for. Show them that you’re not just looking for a job, but that you genuinely resonate with their mission.
✨Show Off Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages, and don’t hesitate to switch between them if asked. This will showcase your confidence and adaptability.
✨Prepare for Customer Scenarios
Think of potential customer queries you might encounter in this role, such as product advice or delivery issues. Prepare thoughtful responses that reflect Huel’s friendly and professional tone. This will show that you can handle real-life situations and provide exceptional service.
✨Highlight Your Proactive Attitude
Huel is looking for someone who takes ownership of their work. During the interview, share examples of how you've gone above and beyond in previous roles. Discuss any initiatives you've taken to improve processes or enhance customer experiences, demonstrating your self-starting attitude.
