German Speaking Customer Supply Executive in Tring

We're Huel, and we're pleased to meet you. Our culture thrives on high performance, and we set the bar high for new Hueligans who join us.

This role is a fixed-term contract until August 2027, working 4 hours per day in the mornings. The Customer Supply Executive will be responsible for the day-to-day management of customer orders, system set-up, service reporting and operational coordination across our German retail customers and partners.

You’ll help manage the end-to-end order-to-cash process for German B2B customers, ensuring orders are processed accurately, fulfilled in line with forecast and inventory expectations, and managed with clear communication across internal teams, customers and 3PL partners. You’ll also play an important role in maintaining customer masterdata, supporting launches and in-store retail shipper activity, helping resolve supply issues, and delivering strong service levels across the region.

You'll be:

• Entering orders accurately into our ERP system & reviewing and approving EDI orders
• Managing orders in line with forecast and available inventory, identifying and escalating risks proactively
• Setting up and maintaining customer masterdata, including pricing, SKUs and other relevant information across Huel and partner systems
• Ensuring a high level of system accuracy across customer and product set-up
• Acting as the first point of contact for our German 3PL and German sales team, connecting them into the wider operations team where needed
• Responding to queries from customers, sales teams and 3PL partners
• Supporting monthly in-store retail shipper display forecasting and working with the sales team on new display configurations and operational set-up
• Supporting launch readiness for new customers, new products, promotional activity and range changes
• Reporting on weekly and monthly service level performance, highlighting issues, trends and actions
• Supporting KPI and performance reporting across fulfilment and service level metrics
• Building strong working relationships with internal stakeholders across the business

What we’re looking for in you:

• Fluent German and English language skills, both written and spoken
• Ideally 1+ year of experience in supply chain, customer supply, customer operations or a similar role which involves administration/data entry or customer service
• Confidence using systems and learning new tools quickly, ideally with ERP experience such as NetSuite
• Comfortable working with master data and maintaining a high level of accuracy across systems
• Comfortable interpreting data, reviewing forecasts and using information to support decisions
• Able to attend meetings confidently and communicate clearly with both internal and external stakeholders
• A quick learner who can pick up new processes and systems efficiently
• Strong attention to detail and a proactive approach to identifying and escalating issues
• Collaborative and approachable, with the ability to build strong working relationships across teams
• Comfortable working autonomously and taking ownership of day-to-day priorities
• Organised, proactive and able to manage multiple tasks in a fast-paced environment

What do we offer in return:

• Hybrid working pattern
• 30 days annual leave plus bank holidays
• Free Huel
• 2 weeks a year to work remotely from anywhere
• Dog friendly
• Paid volunteering days
• Free on-site gym with free classes, and we will give you your own nutrition plan
• Free on-site wellness area offering infrared saunas and an ice bath
• Free 1-on-1 therapy provided by Self-Space
• Private medical and health insurance for you and your loved ones, including free life insurance covering up to 4x your salary
• Electric car scheme with onsite charging
• Cycle to work scheme
• Enhanced family leave
• Workplace nursery scheme
• Paid employee referral scheme
• Biannual events to celebrate success