At a Glance
- Tasks: Manage customer accounts and ensure exceptional service from order to delivery.
- Company: Join a well-established business with a friendly and supportive team.
- Benefits: Enjoy 21 days' leave, workplace pension, and employee discounts.
- Other info: Immediate start available with excellent career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 27800 £ per year.
Hue Recruitment is delighted to be recruiting on behalf of a well-established business for a Key Accounts Administrator.
This is a fantastic opportunity to become part of a small, friendly and supportive team, where you'll play a key role in managing customer accounts and ensuring exceptional service from order through to delivery.
The successful candidate will enjoy a varied role, working closely with customers, suppliers, transport providers and internal departments to ensure orders are processed accurately and delivered on time.
Key Responsibilities
- Process customer orders received via telephone, email and customer portals.
- Handle customer and supplier enquiries professionally and efficiently.
- Prepare sales, shipping and customs documentation.
- Maintain accurate customer records and account information.
- Liaise with the Sales, Warehouse, Logistics, Planning and Finance teams to ensure customer requirements are met.
- Arrange and monitor deliveries with transport providers and carriers.
- Create customs declarations using the Trader Support Service (TSS) portal.
- Resolve customer order, delivery and service queries.
- Provide post cover and general administrative support when required.
- Act as the site's Fire Safety Head Marshal (full training provided).
Skills & Experience
We're looking for someone who has
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to multitask and prioritise.
- Good attention to detail and accuracy.
- Proficiency in Microsoft Excel, Word and Outlook.
- The ability to work independently and as part of a team.
- A reliable, flexible and professional attitude.
Desirable Experience
- Previous experience in customer service, sales support, account administration or a similar office-based role.
- Experience using customer portals and order processing systems.
- Knowledge of customs or export documentation.
- Salary & Benefits
- Monday to Thursday: 8:30am – 5:00pm, Friday: 8:30am – 4:30pm.
- 21 days' annual leave plus bank holidays.
- Christmas shutdown.
- Workplace pension scheme.
- On-site subsidised canteen.
- Free on-site parking.
- Employee product discounts upon successful completion of the probationary period.
- Immediate start available.
If you're an organised, customer-focused administrator looking for your next challenge within a supportive business, we'd love to hear from you.
Apply today with your up-to-date CV, and one of our consultants will be in touch to discuss this opportunity further.
Hue Recruitment Ltd is an independent recruitment consultancy specialising in permanent, temporary and contract recruitment across a range of sectors.
We pride ourselves on delivering a professional, honest and personalised recruitment service to both clients and candidates.
Please note: Due to the high volume of applications we receive, we are unable to respond to every applicant individually.
All applications will be reviewed within five working days.
If you do not hear from us within this time, unfortunately your application has not been successful on this occasion
Key Accounts Administrator employer: Hue Recruitment
Hue Recruitment is an excellent employer, offering a stable and rewarding environment for HGV Class 2 Drivers in Hemel Hempstead. With competitive salaries, generous annual leave, and opportunities for professional development through CPC training, employees are supported in their growth while enjoying a positive work culture that prioritises safety and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hue Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hue Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Accounts Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hue Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Hue Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hue Recruitment!
How to prepare for a job interview at Hue Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
