At a Glance
- Tasks: Support service operations, manage spare parts, and ensure smooth customer communication.
- Company: Dynamic manufacturing organisation with a focus on teamwork and efficiency.
- Benefits: 25 days holiday, private medical insurance, pension scheme, and employee discounts.
- Other info: Monday to Friday working hours with excellent career growth opportunities.
- Why this job: Join a vibrant team and make a real difference in customer service and operations.
- Qualifications: Experience in administration, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 30000 £ per year.
Customer Service Administrator (Manufacturing)
As an Administrator reporting in a factory industrial engineering manufacturing environment, you will join a dynamic organisation supporting multiple departments to ensure the smooth and efficient day‑to‑day running of the business.
As Service Administrator you will be responsible for supporting the efficient operation of the Service Department through the organisation and administration of service activities, spare parts ordering, inventory control, customer communication, and maintenance of service records.
Onsite: 5 days per week
Key Responsibilities
- Service Administration
- Coordinate and schedule service visits, maintenance activities, and engineer call‑outs.
- Process service requests and maintain accurate service records.
- Raise service quotations, work orders, purchase orders, and advise finance to raise invoices as required.
- Monitor service contracts and ensure planned maintenance visits are completed on schedule.
- Maintain service reports, customer records, and equipment history files.
- Support engineers with documentation, service information, and administrative requirements such as expenses.
- Spares Administration
- Process customer enquiries and orders for spare parts (assisting purchase dept as required).
- Prepare quotations for spare parts and service‑related products.
- Source spare parts from suppliers and negotiate delivery schedules when necessary.
- Monitor stock levels and coordinate replenishment to maintain optimum inventory levels.
- Track parts availability and communicate lead times to customers and internal stakeholders.
- Manage stock records and inventory transactions within the company system.
- Customer Service
- Act as the first point of contact for service and assist with spares enquiries as necessary.
- Provide customers with updates regarding service schedules, parts availability, and order status.
- Resolve routine customer issues and escape more complex matters where required.
- Administration & Reporting
- Maintain accurate records within ERP, CRM, or service management systems.
- Produce regular reports on service activities, spare parts sales and stock levels.
Qualifications & Experience
- Previous experience in an administrative role within service, engineering, manufacturing, or technical environments.
- Strong organisational and multitasking skills.
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
- Experience using ERP, CRM, or service management systems.
- High attention to detail and accuracy in data entry and record keeping.
- Experience in spare parts management, inventory control, or service coordination.
- Knowledge of engineering, industrial equipment, or technical products.
- Understanding of purchasing and supply chain processes.
- Familiarity with stock control systems and reporting tools.
Working Hours: Monday to Friday, 8:30 – 5:00 Monday to Thursday and 8:30 – 4:00 on Fridays.
Benefits: 25 days holiday, private medical insurance, medical cash plan, pension scheme, bonus scheme, employee discounts, free parking.
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Customer Service Administrator (Manufacturing) in London employer: Hudson Shribman
Join a dynamic engineering and R&D team as a Project Engineer in Hydraulics, where you will be at the forefront of delivering advanced industrial equipment. With a strong focus on employee growth, we offer a competitive salary, flexible benefits, and a collaborative work culture that encourages innovation and hands-on problem-solving. Located in the South East, this role provides unique opportunities for international travel and direct customer engagement, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (Manufacturing) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hudson Shribman. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hudson Shribman before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator (Manufacturing) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hudson Shribman:Your cover letter is your chance to shine! Tell us why you want to work at Hudson Shribman specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hudson Shribman!
How to prepare for a job interview at Hudson Shribman
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
