At a Glance
- Tasks: Support daily logistics operations and respond to customer inquiries.
- Company: Join a dynamic company with a strong logistics network across EMEA.
- Benefits: Enjoy hybrid work, 25 days holiday, private healthcare, and gym membership.
- Other info: Salary up to £40k plus a bonus; flexible working culture.
- Why this job: Great opportunity for professional growth in a collaborative environment.
- Qualifications: Experience in logistics or customer service; strong communication and organisational skills required.
The predicted salary is between 28800 - 42000 £ per year.
Customer Services Assistant (Logistics) up to c40k+ Bonus
South East ABJ7571
As Customer Services and logistics Assistant reporting to Logistics and Customer Service area, the Logistics & Customer Service Assistant supports the daily operations of the business across EMEA.
This customer services role within logistics role provides an excellent opportunity for professional growth.
The company logistics network includes two outsourced warehouses and this role plays a critical part in coordinating activities between customers, external partners, and internal departments.
Hybrid set up
Key Responsibilities
Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses either directly or by liaising with relevant departments.
- Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.
- Manage end-to-end order processing:
- Receive and validate purchase orders
- Allocate stock and arrange transport
- Prepare shipping/export documentation
- Issue order confirmations and accurate invoices in a timely manner
- Liaise daily with third-party warehouses to coordinate dispatches, check stock availability, and resolve shipment issues.
- Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.
- Provide general administrative support for logistics and sales teams.
- Provide backup support for the dispatch of samples.
Qualifications / Experience
- Experience in a logistics, customer service or order management role
- Experience with invoicing processes and customer documentation handling.
- Strong organisational and time management skills; able to meet deadlines under pressure.
- Excellent written and verbal communication skills in English;
(knowledge of Spanish or other European languages is a plus)
- Numerate, accurate and detail oriented.
- Good organisation skills, able to work to strict deadlines and under pressure.
- Working knowledge of Excel (basic to intermediate) and other MS Office applications.
- Working knowledge of SAP (or Oracle or Sage for invoicing) would be an advantage.
- Basic understanding of export/import regulations and documentation is desirable.
- Highly flexible, culturally adaptable and results oriented.
- Highest ethical standards. Lead by example.
- Outstanding references.
Excellent communication and influencing skills, able to understand technical information. Collaborative
Hybrid
Salary dependent on experience - up to 40k + benefits Bonus: c15% | Holiday: 25 days /commuting allowance; 9% NC pension; Private healthcare and dental plan.Life assurance 4x annual salary/Gym membership; flexible working.
To Apply: Please contact Alison Basson, job ref ABJ7571 on 07814547440 or preferably apply to
JBRP1_UKTJ
Customer Services Assistant (Logistics) in Maidstone employer: Hudson Shribman
As a Customer Services Assistant (Logistics) in the South East, you will thrive in a dynamic and supportive work environment that prioritises professional growth and collaboration. With a hybrid working model, competitive salary, and a comprehensive benefits package including private healthcare and a generous pension scheme, our company fosters a culture of flexibility and employee well-being, making it an excellent choice for those seeking a rewarding career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant (Logistics) in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hudson Shribman. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hudson Shribman before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant (Logistics) in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hudson Shribman:Your cover letter is your chance to shine! Tell us why you want to work at Hudson Shribman specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hudson Shribman!
How to prepare for a job interview at Hudson Shribman
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
