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- Tasks: Support daily logistics operations and respond to customer inquiries.
- Company: Join a dynamic company with a strong logistics network across EMEA.
- Benefits: Enjoy hybrid working, 25 days holiday, private healthcare, and gym membership.
- Why this job: Great opportunity for professional growth in a collaborative and flexible environment.
- Qualifications: Experience in logistics or customer service; strong communication and organisational skills required.
- Other info: Salary up to £40k plus a bonus and excellent ethical standards expected.
The predicted salary is between 28800 - 42000 £ per year.
Customer Services Assistant (Logistics) up to c40k+ Bonus
South East ABJ7571
As Customer Services and logistics Assistant reporting to Logistics and Customer Service area, the Logistics & Customer Service Assistant supports the daily operations of the business across EMEA.
This customer services role within logistics role provides an excellent opportunity for professional growth.
The company logistics network includes two outsourced warehouses and this role plays a critical part in coordinating activities between customers, external partners, and internal departments.
Hybrid set up
Key Responsibilities
Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses either directly or by liaising with relevant departments.
- Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.
- Manage end-to-end order processing:
- Receive and validate purchase orders
- Allocate stock and arrange transport
- Prepare shipping/export documentation
- Issue order confirmations and accurate invoices in a timely manner
- Liaise daily with third-party warehouses to coordinate dispatches, check stock availability, and resolve shipment issues.
- Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.
- Provide general administrative support for logistics and sales teams.
- Provide backup support for the dispatch of samples.
Qualifications / Experience
- Experience in a logistics, customer service or order management role
- Experience with invoicing processes and customer documentation handling.
- Strong organisational and time management skills; able to meet deadlines under pressure.
- Excellent written and verbal communication skills in English;
(knowledge of Spanish or other European languages is a plus)
- Numerate, accurate and detail oriented.
- Good organisation skills, able to work to strict deadlines and under pressure.
- Working knowledge of Excel (basic to intermediate) and other MS Office applications.
- Working knowledge of SAP (or Oracle or Sage for invoicing) would be an advantage.
- Basic understanding of export/import regulations and documentation is desirable.
- Highly flexible, culturally adaptable and results oriented.
- Highest ethical standards. Lead by example.
- Outstanding references.
Excellent communication and influencing skills, able to understand technical information. Collaborative
Hybrid
Salary dependent on experience – up to 40k + benefits Bonus: c15% | Holiday: 25 days /commuting allowance; 9% NC pension; Private healthcare and dental plan.Life assurance 4x annual salary/Gym membership; flexible working.
To Apply: Please contact Alison Basson, job ref ABJ7571 on 07814547440 or preferably apply to
JBRP1_UKTJ
Customer Services Assistant (Logistics) employer: Hudson Shribman
Contact Detail:
Hudson Shribman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant (Logistics)
✨Tip Number 1
Familiarise yourself with the logistics industry and current trends. Understanding the challenges and innovations in logistics can help you engage in meaningful conversations during interviews, showcasing your enthusiasm and knowledge about the field.
✨Tip Number 2
Network with professionals in the logistics and customer service sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Brush up on your Excel skills, as they are crucial for managing data and documentation in this role. Consider taking a short online course to improve your proficiency, which will make you stand out as a candidate.
✨Tip Number 4
Prepare to discuss your experience with customer service and logistics scenarios in detail. Think of specific examples where you've successfully resolved issues or improved processes, as these stories will demonstrate your capability and fit for the role.
We think you need these skills to ace Customer Services Assistant (Logistics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and customer service. Emphasise your organisational skills, attention to detail, and any experience with invoicing processes or order management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention your ability to handle customer inquiries and coordinate with various departments effectively.
Highlight Language Skills: If you have proficiency in Spanish or other European languages, be sure to mention this in your application. It can set you apart from other candidates and is a valuable asset in a logistics role.
Showcase Technical Proficiency: Include any experience you have with Excel, SAP, Oracle, or Sage in your application. Highlighting your technical skills will demonstrate your capability to manage documentation and invoicing processes efficiently.
How to prepare for a job interview at Hudson Shribman
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Services Assistant in logistics. Familiarise yourself with the key tasks such as order processing, delivery tracking, and liaising with third-party warehouses. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've effectively communicated with customers or colleagues in the past. Be ready to discuss how you handle inquiries and resolve issues, as this will be crucial in your interview.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and meet deadlines under pressure. Prepare to discuss specific instances where you've successfully organised logistics or customer service operations, showcasing your attention to detail and time management skills.
✨Familiarise Yourself with Relevant Software
If you have experience with Excel, SAP, or other relevant software, be prepared to discuss it. If not, consider brushing up on basic functionalities, as this knowledge can set you apart from other candidates. Showing a willingness to learn new systems can also be a plus.