At a Glance
- Tasks: Be the go-to person for customer enquiries and manage the hire process from start to finish.
- Company: Join Hudson Lifting, a leading provider of innovative lifting solutions with an award-winning team.
- Benefits: Enjoy a competitive salary, 25 days holiday, and ongoing training opportunities.
- Other info: Dynamic role with great career growth potential and a supportive team culture.
- Why this job: Make a real impact by delivering exceptional customer service in a fast-paced environment.
- Qualifications: Strong admin skills and a passion for customer service; hire desk experience is a plus.
Do you thrive in a fast-paced, detail-focused environment where exceptional customer service is paramount? Hudson Lifting has an exciting Hire Desk Coordinator opportunity!
Location: Heathrow, UB7 8EW
Salary: £29,741.40 per annum
Job Type: Full-time
Hours: Monday to Friday, 07:30 AM to 5:30 PM (45 hours)
About Us: Hudson Lifting is a specialist lifting solutions provider with an award-winning team with decades of experience serving clients across London and the surrounding counties. We’re committed to delivering innovative lifting solutions and exceptional service, built on a reputation for quality, reliability, and outstanding customer care.
The Role: You’ll be the central point of contact for customer enquiries across hire, sales, and service. This varied role combines customer service, coordination, and administration, where you’ll manage the full hire process from enquiry through to completion while ensuring smooth day-to-day operations and an excellent customer experience.
Key Responsibilities:
- Act as the central point of contact for customer enquiries and manage the full hire process from enquiry through to completion
- Prepare quotations, confirm orders, and ensure all specifications and documentation are clearly recorded
- Coordinate closely with internal teams to ensure equipment availability, timely dispatch, and efficient service delivery
- Maintain and update systems, records, and hire documentation to ensure compliance and accuracy
- Handle administrative tasks such as order processing, contract management, and resolve customer queries promptly
- Proactively promote products and services to ensure customers are aware of the full offering
You:
- Strong administration and organisational skills with the ability to manage multiple tasks in a high-volume environment
- Excellent customer service skills with confidence in handling enquiries and building relationships
- Experience in a hire desk, customer service, or administrative role (equipment hire experience is desirable but not essential)
- Detail-oriented with a high level of accuracy when processing orders and maintaining records
- Able to work independently and as part of a team with a proactive, solutions-focused approach
Benefits:
- Salary of £29,741.40 per annum and comprehensive pension scheme
- 25 days holiday plus bank holidays
- Death in service benefit
- Company uniform and PPE provided
- Employee Assistance Programme to support your wellbeing
- Ongoing training and career development opportunities
To submit your CV for this exciting opportunity, click Apply today.
Hire Desk Coordinator in West Drayton employer: Hudson Lifting Limited
Hudson Lifting is an exceptional employer that values its employees by fostering a supportive and dynamic work culture at our Heathrow location. With a competitive salary, generous holiday allowance, and a commitment to ongoing training and career development, we empower our team members to thrive in their roles while delivering outstanding customer service. Join us and be part of an award-winning team dedicated to innovation and excellence in lifting solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Coordinator in West Drayton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hudson Lifting Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hudson Lifting Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Coordinator in West Drayton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hudson Lifting Limited:Your cover letter is your chance to shine! Tell us why you want to work at Hudson Lifting Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hudson Lifting Limited!
How to prepare for a job interview at Hudson Lifting Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
