Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage inquiries for lifting equipment.
- Company: Join Hudson Lifting, a leader in innovative lifting solutions with over 40 years of experience.
- Benefits: Enjoy competitive salary, 25 days holiday, and continuous training opportunities.
- Why this job: Be part of a supportive culture that values your growth and customer satisfaction.
- Qualifications: Excellent customer service skills; experience in a high-volume environment preferred.
- Other info: Full-time role, Monday to Friday, with a focus on inclusivity and diversity.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, high-volume environment? If so, we want to hear from you!
Hudson Lifting is looking for a motivated Hire Desk Controller to join our new depot in Newcastle. You will play a vital role in supporting our customers and ensuring they have the right equipment for their needs.
What you’ll be doing:
- Providing top-notch customer service by handling inquiries for lifting equipment and our full range of products.
- Liaising with customers regarding all hire, sales, and service inquiries, offering solutions tailored to their needs.
- Promoting our company and services proactively, ensuring customers are aware of all we offer.
- Negotiating hire rates, preparing detailed quotations, and ensuring all specifications are clear.
- Performing administrative duties, including resolving any customer queries efficiently.
- You may also be asked to take on additional tasks as needed to support the team and our customers.
We’re looking for someone who:
- Has excellent customer service skills and experience in a high-volume hire desk environment.
- Can work independently, with strong organizational skills and a proactive approach.
- Knowledge of lifting and safety equipment is a plus, but don’t worry if you’re not an expert – we’ll provide all the training you need.
- Has a passion for customer satisfaction and a strong desire to contribute to a growing, forward-thinking company.
Why join us?
At Hudson Lifting, we’re committed to providing innovative lifting solutions and exceptional service to our clients across London and the surrounding counties. With over 40 years of experience, we’ve earned a reputation for offering high-quality equipment and unmatched customer service.
We care about our people, our clients, and the environment, and we’re proud to foster a supportive, inclusive work culture.
What’s in it for you?
- Competitive salary and a comprehensive pension scheme.
- 25 days holiday plus bank holidays.
- Death in service benefit for added peace of mind.
- Company uniform and PPE provided.
- Access to an Employee Assistance Programme for your well-being.
- Continuous training and career development opportunities to help you grow with us.
Working hours: Full-time, Monday to Friday, 07:30 AM to 5:30 PM
Hudson Lifting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need any reasonable adjustments to attend an interview, please let us know, and we’ll be happy to accommodate.
Ready to take the next step in your career? If you’re excited by the prospect of working in a fast-paced and rewarding environment with a team of experts, we want to hear from you! Apply today and start your journey with Hudson Lifting.
Hire Desk Controller in Newcastle Upon Tyne employer: Hudson Lifting Limited
Contact Detail:
Hudson Lifting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Newcastle Upon Tyne
✨Tip Number 1
Familiarise yourself with the lifting equipment and safety protocols relevant to the role. Even if you're not an expert, having a basic understanding will help you engage more confidently with customers and demonstrate your commitment to learning.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter on the hire desk. This will prepare you for handling inquiries and resolving issues efficiently, showcasing your proactive approach during the interview.
✨Tip Number 3
Research Hudson Lifting and its services thoroughly. Understanding the company's values and offerings will allow you to tailor your responses in the interview, showing that you're genuinely interested in contributing to their success.
✨Tip Number 4
Network with current or former employees of Hudson Lifting if possible. They can provide valuable insights into the company culture and expectations, which can help you align your answers during the interview with what they value most.
We think you need these skills to ace Hire Desk Controller in Newcastle Upon Tyne
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hire Desk Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and high-volume environments. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer service and your proactive approach. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hudson Lifting Limited
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and professional in high-pressure situations.
✨Demonstrate Proactivity
The job requires a proactive approach, so think of instances where you've taken the initiative to improve processes or customer experiences. Discuss how you can bring this mindset to Hudson Lifting and contribute to their success.
✨Familiarise Yourself with the Industry
While you may not be an expert in lifting and safety equipment, having a basic understanding of the industry will show your commitment to the role. Research common equipment types and their uses, and be ready to discuss how you can learn quickly.
✨Prepare Questions for the Interviewers
Asking insightful questions demonstrates your interest in the company and the role. Consider asking about the team dynamics, training opportunities, or how success is measured in the position. This shows that you're thinking long-term about your fit within the company.
