At a Glance
- Tasks: Build strong relationships with clients and maximise their satisfaction with our products.
- Company: Join Hudl, a top-rated workplace dedicated to supporting sports teams globally.
- Benefits: Enjoy flexible work options, competitive salary, and resources for professional growth.
- Other info: Flexible vacation, remote work options, and a supportive culture for personal and professional development.
- Why this job: Make a real impact in the sports tech industry while working with passionate teams.
- Qualifications: Excellent communication skills and a proactive approach to customer engagement.
About Hudl
At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
Your Role
We’re looking for a Sr. Customer Success Manager to look after a portfolio of clients in Scandinavia (Norway, Sweden, Denmark, Finland, Iceland), focusing on providing the maximum benefit and product utility to customers while ensuring the company an active and engaged book of business. The primary measure of success? Renewals/expansion for the next season.
In This Role, You’ll
- Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
- Be involved in all aspects of support and account management. You’ll discover customer workflows, demonstrate Hudl products, educate customers, and carry out a range of engagement and commercial activities.
- Work toward goals. Throughout the year, CSMs aim to achieve quarterly and yearly renewal targets. You’ll run meetings to deeply understand our clients’ workflows and pinpoint opportunities to maximize customer efficiency.
For the UK our priority is to hire someone for this role who lives near our office in London.
Must‑Haves
- Excellent communicator. Presentation skills are key in this role.
- Analytical. You’re comfortable identifying, understanding and communicating metrics that showcase user behavior and engagement.
- Proactive. You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.
- Organized. You have workflows and processes that help prioritize what’s most important.
- Front lines fanatic. You love getting onsite and maximizing onsite visits on a shoestring budget. You’re not in it for fancy hotels or airline miles. You love sitting next to the training pitch to connect with as many coaches as possible. You're an active listener and you constantly steer discovery conversations with your customers.
- Data background. You know how to unify a coaching staff through data and video integration across various data/video sources and bring real‑world outputs that change the game for our customers.
- Sports technology savvy. If you already understand our products and are able to effectively communicate their value to clients, that’s a plus.
Nice‑to‑Haves
- Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
- Growth mindset. You’re not willing to settle for where you’re at.
- Previous sales experience. You’ve walked the walk.
Our Role
- Champion work‑life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company‑wide holidays and timeout (meeting‑free) days, remote work options and more) so you can enjoy your personal life too.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
- Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
- Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.
Compensation
Base Salary Range: £42,000 - £60,000 GBP
On‑Target Earnings: £60,000 - £90,000 GBP
Inclusion at Hudl
Hudl is an equal‑opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.
We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.
Privacy Policy
Hudl Applicant and Candidate Privacy Policy
#J-18808-LjbffrSr. Customer Success Manager - Scandinavia in London employer: Hudl
Hudl is an exceptional employer that fosters a collaborative and innovative work culture, particularly for those in the tech and engineering fields. With a strong emphasis on employee growth, you will have opportunities to mentor others while also enhancing your own skills in a supportive remote environment. The competitive salary and focus on quality assurance within the Applied Machine Learning team make Hudl a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Customer Success Manager - Scandinavia in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hudl. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hudl before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sr. Customer Success Manager - Scandinavia in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hudl:Your cover letter is your chance to shine! Tell us why you want to work at Hudl specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hudl!
How to prepare for a job interview at Hudl
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
