Customer Success Manager (Russian speaker)

Customer Success Manager (Russian speaker)

London or Leeds, U.K., Barcelona, Spain or Chiavari or Milan, Italy

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek\’s Top 100 Global Most Loved Workplaces .
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?

Your Role

We’re looking for a Customer Success Manager to look after a portfolio of football clubs in Eastern Europe, including Ukraine, Georgia, Azerbaijan, Armenia, Kazakhstan, Uzbekistan and Moldova. You’ll focus on providing the maximum benefit of Hudl’s suite of products (e.g., Sportscode, Replay, Wyscout, Statsbomb, WIMU and more) to customers, while also ensuring a high ROI out of their subscription for the company. The number one priority? Renewals for next season.

In this role, you’ll:

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
• Be involved in all aspects of support and account management . You’ll demonstrate the products, educate customers, and carry out a range of technical engagement and commercial activities.
• Work toward goals . Throughout the year, CSMs aim to achieve quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

For this role, we’re currently considering candidates within commuting distance of our offices in either London, Barcelona, Chiavari or Milan. Hudl is willing to consider sponsorship for non-EU citizens for this role if hired into Spain or Italy (U.K. excluded).

Must-Haves

• Football club experience. You have worked with a professional football club in an analytical, team or data science role. We’ll also consider experience as a supplier to professional coaches and/or club administration. In short, we want to ensure you have a history of using Hudl products.
• Excellent communicator . Presentation skills are key in this role.
• A relationship builder. To drive expansion and renewal revenue, relationships are key. You consistently go above and beyond for your customers.
• Flexibility . You can spend a few weeks in a row away from home during winter camps (i.e., January/February) in Antalya and Marbella. You’re happy to hit the road and visit customers on a consistent basis, sometimes traveling up to 50% of the month. You’re eager to spend time with your customers.
• Multilingual. You’re fluent in English, but also Russian and/or Ukrainian. (Any other languages are a plus.)
• Proactive . You’re happy to go the extra mile to make a customer’s day.
• Technical. You’re proficient in using and demonstrating complex software solutions, with hands-on experience in Hudl’s suite of products.

Nice-to-Haves

• Regional experience. We’d consider it a big plus if your industry experience was in the Russian, Ukrainian or other Eastern European market.
• Analytical . You’re comfortable looking through metrics that showcase user behavior and engagement.
• Autonomous . You’re a self-starter and are able to take initiative to solve problems.
• Project management . You’ll be working with multiple stakeholders both internally and externally. Being able to multitask is essential.

Our Role

• Champion work-life harmony . We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy . We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed . We\’ve invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.

Our compensation decisions are based on an individual\’s experience, skills and education in line with our internal pay equity practices.

Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.

Base Salary Range

On-Target Earnings

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.
We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities . But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports .
We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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Voluntary self-identification, gender and race

We\’d like to know how well we\’re doing to ensure diversity, equity and inclusion in our recruitment processes. To help us reach this goal, we\’d appreciate if you\’d take our diversity questionnaire. Your voluntary choice to complete it will create a separate, confidential record of your name, where you learned about the role you applied for, and information about protected characteristics (UK: the Equity Act 2010).

This information will be automatically removed from your profile prior to reviewing your application. Your data is kept strictly confidential and won\’t be used as a part of the selection process. We\’ll only use it to measure our recruitment activity and to make reasonable adjustments for disabled employees.

U.S. Equal Opportunity Employment Information (Comp letion is voluntary)

Individuals seeking employment at Hudl are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

The Regulation (EU) 2016/679 and the applicable national data processing regulations (together, the “ Applicable Legislation ”) for candidates applying to the positions in the EU give rights to individuals in respect of personal data held about them by others and as directed by the above Applicable Legislation Hudl provides you the following information:

• Hudl and its affiliates act as data controllers in relation to the personal data Hudl collects in connection with its recruiting and hiring processes, as well as with data subprocessors engaged by Hudl to help manage those processes. Hudl’s headquarters and its sub processes are located in the USA. If you are located outside of the USA, your personal data will be transferred to the USA once you submit it through our careers site.
• Diversity information is defined by the DPA as “sensitive”. The information you give will be held on both manual and electronic systems by Hudl.

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